Customer Service Call Center
Resume:
Alizae young
killeen texas 76549
***********@*****.***
**Objective**
Dedicated and results-oriented customer service professional with two years of experience in a high-volume call center environment. Proven ability to resolve issues efficiently and enhance customer satisfaction.
**Professional Experience**
**Customer Service Representative**
Teleperformance Killeen,TX
September, 2022 – Present
- Managed high volumes of inbound and outbound calls, addressing customer inquiries and concerns with professionalism.
- Resolved customer issues effectively, achieving a 95% satisfaction rating through follow-up surveys.
- Collaborated with team members to improve processes, contributing to a 15% increase in overall call resolution efficiency.
- Documented customer interactions and transactions in the CRM system, ensuring accuracy and compliance with company policies.
**Customer Support Associate**
GC Services Copperas Cove, Texas
March, 2021– September, 2022
- Provided exceptional support to customers via phone and email, addressing inquiries related to products and services.
- Assisted in training new staff on customer service protocols and system usage.
- Analyzed customer feedback to identify trends and recommend service improvements to management.
**Skills**
- Excellent verbal and written communication
- Strong problem-solving abilities
- Proficient in CRM software and Microsoft Office Suite
- Ability to handle challenging situations with professionalism
- Time management and multitasking skills
Contact this candidate