Operations Management Performance

FG

FELICIA GREEN

*************@*****.*** 773-***-**** Chicago, IL 60637

Seasoned Manager with a proven track record at CVS Pharmacy, enhancing customer satisfaction and loyalty through effective operations and team leadership. Skilled in Operations Management and Cross-Functional Teamwork, I excel in developing strategies that have significantly improved service quality. My expertise also spans staff training, performance management, and implementing policy changes to drive success. Contract Management

Operations Management

Marketing

Policy Implementation

Performance Management

Cross-Functional Teamwork

Staff Management

Time Management

Staff Training and Development

Sales Techniques

Shelf restocking

Visual Merchandising

Truck unloading

Stockroom Maintenance

Unloading merchandise

Heavy Lifting

Item scanning

Product restocks

Price labeling procedures

Calculating doses

Prescription Filling

Sales skills

Drug storage

Maintaining records

Drug safety

CVS Pharmacy Chicago, IL

Manager

04/2021 - Current

Developed and implemented strategies to increase customer satisfaction and loyalty.

Created monthly reports for senior management summarizing operational performance metrics.

Coached, mentored and trained team members in order to improve their job performance.

Provided leadership during times of organizational change or crisis situations.

Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Analyzed customer feedback data to develop action plans for improving services offered.

7-eleven Chicago, IL

Assistant Manager

01/2020 - Current

Assisted in the development of operational strategies to ensure efficient and productive operations.

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Conducted regular performance reviews for employees to identify areas of improvement.

Developed a system for tracking inventory and ordering supplies as Summary

Skills

Experience

needed.

Ensured compliance with safety regulations and company policies. Monitored employee attendance records, timekeeping, and payroll information.

Managed customer service inquiries and complaints in a timely manner. Created reports on sales trends, inventory levels, and financial data. Resolved customer inquiries and complaints requiring management-level escalation.

Assigned work and monitored performance of project personnel. Walgreens Chicago, IL

Cashier Team Lead

06/2004 - 01/2020

Assisted cashiers with resolving customer complaints and inquiries. Provided guidance to cashiers on how to accurately ring up customers' purchases.

Trained new cashiers on proper use of registers and store policies. Performed daily opening and closing procedures for the register area. Maintained a clean work environment by sweeping floors and wiping down counters regularly.

Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.

Assisted customers with locating items within the store when requested. UPS Chicago, Ill

Loader and Unloader

10/2001 - 01/2004

Loaded and unloaded freight from trucks using forklift equipment. Verified accuracy of shipping documents against product received. Assisted in organizing warehouse stock to ensure efficient storage, retrieval, and replenishment of products.

Operated pallet jacks to move skids throughout the warehouse facility. Malcolm X College Chicago, IL

Pharmacy Tech License in Pharmacy Technician

09/2002

Marshall High School Chicago, IL

High School Diploma

06/2000

3.5 GPA

Relevant Coursework and Training Programs:

Ranked in Top 10% of class

Honor Roll (list what semester and year you made the honor roll) Marconi Grammar Schoool Chicago, IL

06/1996

Education and Training

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