Data Entry Customer Care

Ava Holdford

Columbia, SC 337-***-**** **************@*****.***

Professional Summary

Dynamic, motivated professional with 15+ years of experience delivering timely, accurate, and compassionate support in various environments. Proven ability to balance multiple priorities with excellence, complete tasks with precision, and guide clients through critical moments. Skilled at identifying needs, fostering collaboration, and applying solutions to achieve outstanding results. Highly skilled in conflict resolution, data entry, and regulatory compliance.

Work Experience

Caughman Road Elementary Columbia, SC

Instructional Aide August 2023 – June 2024

● Initiated "Responsibility Wall" program to instill responsibility, contributing to a boost in social and personal accountability

● Established foundational reading skills for at-risk students, with almost all students progressing from beginner to intermediate levels in under 8 months

● Conducted daily one-on-one sessions to build fundamental skills, increasing confidence and engagement

● Implemented visual learning aids that increased reading retention and comprehension among diverse learners

● Initiated interactive reading sessions, elevating enthusiasm for learning and literacy Caughman Road Elementary Columbia, SC

Long-Term Substitute Teacher January 2023 – May 2023

● Collaborated with teacher to track progress and address individual learning needs in my groups, resulting in growth in learning retention

● Designed and adapted lesson plans to individual learning needs, consistently meeting or exceeding educational benchmarks of student pass rates

● Built strong classroom culture, integrating values of kindness and respect, contributing to improvement in student conduct

AB Prime Reporting, LLC Lake Charles, LA

Owner and Operator March 2003 – November 2020

● Spearheaded court reporting business serving high-profile cases, surpassing 94% client satisfaction levels with 90% retention rates

● Achieved record-breaking score on National Verbatim Court Reporting exam, placing within the top 5 percentile

● Generated 15% revenue growth annually by expanding services and developing strategic partnerships within legal community

● Ensured 100% accuracy in all transcripts for depositions, sworn statements, claims, documents, data entry, and declarations, building trust among clients and legal teams

● Implemented data entry and digital reporting techniques by office staff and freelance reporters, reducing production turnaround time by 27%

Additional Experience

Westlake Assembly of God Church and Preschool Lead Teacher Area Health Education Center Program Facilitator Tunstall and Sears Attorneys-at-Law Legal Consultant Special Education Action Committee (SEAC) Parent Trainer and Information Facilitator Skills

Customer Service, Empathy, Active Listening, Conflict Resolution, De-Escalation, Detail Orientation, Accuracy, Time Management, Prioritization, Documentation, Multitasking, Problem-Solving Decision-Making, Interpersonal Communication, Motivational Leadership Technologies

Customer Relationship Management (CRM) Software, Microsoft Office Suite (Word), Document Management Systems (DMS), Phone Systems and Call Handling, Data Entry, Database Management, Incident Reporting Tools, Workflow Management Software

Education

Completed Coursework Toward Computer Information Technology McNeese State University Completed Coursework Toward Education Southern Arkansas University Certifications

National Verbatim Reporters Association (NVRA) of Merit License Crosby Court Reporting School

Contact this candidate