Information Technology Support Specialist

Richard Parke

IT Technician and Support Specialist

Profile:

Driven and efficient Information Technology Specialist with 15+ years experience in business process analysis, customer service and information technology systems. Posses extensive knowledge of LAN/WAN environments and peripheral management.

Employment History:

C o mputer S y s t e ms T e c h n i c i a n

Self -Employed-Hybrid -San Diego,CA-Nashville, Tennessee February 2020 — Present

• Provide initial requirements scoping,installation,configuration and maintenance of SMB and home office equipment, software and networks using current protocols and organization to ensure daily operational success

• Engage with clients and provide solutions by using active listening and friendly professionalism to uphold positive brand image

• Ensure complete problem resolution through identification, analysis, duplication and testing to provide a 93% first call completion rate and a current MRR over $10,000.

Production Print Technician

Konica Minolta Business Solutions-San Diego,CA

August 2018 — January 2020

• Konica Minolta Certified Production Print Expert

• Provided installation, maintenance, troubleshooting, repair, and connectivity of high volume printers and controllers by using established technical manuals and innate electro- mechanical skill set resulting in average CSAT scores over 92

• Ensured client satisfaction using conflict management and resolution skills resulting in a retention rate over 90% ECM Consultant

Self Employed -Hybrid-San Diego, CA

February 2011 — July 2018

• Provided content management strategy and implementation consulting to SMB market by spearheading client acquisition, business systems analysis and solution deign resulting in 20% year over year growth

Details

760-***-****

*********@*****.***

Nashville, TN 37206

Skills:

• IT Support

• Customer Support

• Client Relationship

Management

• IT Service

Management

• Business Analysis

• Data Analysis

• Troubleshooting

• ECM Software

• SaaS

• Cloud Computing

• Solution Design

• Solution

Presentation

• Pre-Sales

Engineering

• Microsoft Office

• Microsoft Visio

• Ensured solution adoption through change management strategy application and end user driven testing, resulting in a yearly renewal rate over 80% Western Region Sales Engineer

Knowledgelake -St. Louis, MO

March 2007-February 2011

• Provided needs analysis, solution design and presentation for a Microsoft SharePoint Capture solution employing a consultative sales approach, technical acumen and outstanding presentation skills. Directly contributed to meeting or exceeding Western Region quotas over $500,000

• Utilized sales cycle management and technical liaison skill set during initial end user, C-level and IT stakeholders meetings to ensure accurate expectation setting, directly contributing to the acquisition of multiple marquee enterprise clients.

Education:

Bachelors of Science- UOP- San Marcos,CA

Information Technology

Associates In Applied Science- Community College of the Air Force Avionics systems Technology

Certifications:

CDIA+, Comptia- February 2006

Production Print Expert, KMBS - August 2018

Ricoh Image Management Consultant Certification, Ricoh- August 2005 e-Copy Sales Certification, Kofax- September 2007 Ricoh Sales Development Certification (Best in Class) - May 2008 Multiple OEM MFP/Controller Certifications, Konica Minolta/Ricoh -July 2001 — January 2022

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