Customer Service Quality Assurance
Resume:
Jennifer Riffe
Ready for new opportunities
Lexington, NC 27295
*************@*****.***
Willing to relocate to: Archdale, NC - Lexington, NC - Thomasville, NC Authorized to work in the US for any employer
Work Experience
Store Manager
Dollar General-Lexington, NC
January 2023 to Present
I would make schedules, run registers, take deposit to bank, have meeting, run freight, open and close store, work with vendors, set planograms & MAGs, make sure coolers and freezers were up to date and correct, scan store, order product, pay bills, check bank statements, hire and fire people, help other stores.
Retail Merchandising Specialist
CROSSMARK-Lexington, NC
Present
Setting and resetting books, boxing up pool chemicals, ordering shelves, setting mods, dealing with customers
Supervisor Territory Merchandiser
Driveline Retail Merchandising-Lexington, NC
March 2022 to April 2024
Setting and resetting Dollar Generals, stocking new products Customer Service Team Manager - Remote
Duke Energy-Greensboro, NC
August 2019 to January 2023
Worked from home. Managing 30-50 agents, doing quality assurance grading two phone calls per agent a week after meeting with agent to help improve their call, helping agent improve, taking attendance, attend meetings with co workers and boss, attend training and updates meeting then meeting with my agents to let them know updates or do their training, and to be there when agents are in need of help with a call, if agent is unable to figure out or there is an error on Duke Power part agent would send me the information and i would look into the situation more and call back the customer. Manager
Sunrise Diner-Thomasville, NC
March 2010 to August 2020
I was in charge of making schedules for employees, order product, doing inventory, handling invoices and payroll, paying bills for restaurant, hiring and firing employees, handling situations with customers and employees.
Customer Service Associate
Walmart-High Point, NC
May 2015 to October 2019
I worked at the Service Desk of Walmart. I did money orders, money grams, returns, helping with online orders, running registers, handling money, getting money drawers together to put in the registers in the mornings and getting change thru out the day, and counting the drawers at the end of the night, Waitress
Sunrise Diner-Thomasville, NC
March 2004 to August 2016
I got drink orders, food orders, helping get to-go orders, answering phones, helping other waitresses Education
High school diploma
Central Davidson High School - Lexington, NC
August 2002 to June 2006
Skills
• Team Management (9 years)
• Management (8 years)
• Leadership (10+ years)
• Organizational Skills (10+ years)
• Cash Handling (10+ years)
• Process Improvement (10+ years)
• Retail Sales (10+ years)
• Recruiting (10+ years)
• Mentoring (10+ years)
• Microsoft Office (10+ years)
• Operations Management (10+ years)
• Strategic Planning (10+ years)
• Budgeting (10+ years)
• Relationship Management (8 years)
• Quality Assurance (8 years)
• Change Management
• Profit & Loss
• Computer Networking (8 years)
• Fast learner (8 years)
• Microsoft Word (8 years)
• Microsoft Office (3 years)
• Microsoft Outlook (6 years)
• Project Management (10+ years)
• Customer Relationship Management (10+ years)
• Research (10+ years)
• Salesforce
• Pricing
• Conflict Management
• Marketing
• Sales Management
• Writing skills
• English
• Typing
• VPN
• Communication skills
• Customer service
• Time management
• Employment & labor law
• Merchandising
• Help Desk
• Microsoft SharePoint
• Microsoft Windows
• Technical Support
• CRM Software
• Operating Systems
• Microsoft Windows Server
• System Administration
• Customer support (3 years)
• Sales
• Supervising experience
• Stocking
• Cashiering
• Technology sales
• Upselling
• Phone etiquette
• Active Directory
• Operations management
• Customer service
• Typing
• Cash handling
• Quality assurance
• Cash register
• Guest services
• Leadership
• Supervising experience
• Operating systems
• Help desk
• Salesforce
• Relationship management
• Windows
• Profit & loss
• Conflict management
• Employment & labor law
• Bookkeeping
• Sales management
• Mentoring
• Computer networking
• Upselling
• Live chat
• Sales
• Research
• Merchandising
• Team management
• VPN
• Recruiting
• Warehouse management system
• Customer relationship management
• Technical support
• Budgeting
• Pricing
• Problem management
• System administration
• Project management
• Hospitality
• CRM software
• Microsoft Windows Server
• Retail sales
• SharePoint
• Restaurant experience
• Office management
• Property management
• Front desk
• Accounting
• Driving
• Active Directory
• Analysis skills
• POS
• Interviewing
• Medical terminology
• Store management
• Calendar management
• Clerical experience
• Order entry
• Accounts payable
• Payroll
• Accounts receivable
• Cash management
• Training & development
• Schedule management
• QuickBooks
• Outside sales
• Inside sales
• Negotiation
• Cash flow analysis
• B2B sales
• Manufacturing
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Administrative experience
• Retail management
• Microsoft Office
• Google Suite
• Food management
• Restaurant management
• Management
• Assistant manager experience
• Food preparation
• Inventory management
• Communication skills
• Data entry
• Computer skills
• Organizational skills
• Computer literacy
• Packaging
• Account management
• SAP
• Time management
• Vendor management
• Office experience
• Continuous improvement
Languages
• English - Expert
Certifications and Licenses
Driver's License
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