Customer Service Lead Bartender
Resume:
R P
Richelle Peterson
Professional Summary
Dynamic Lead Bartender with proven expertise in superior customer service and staff management, honed at WeKoPa Resort and Casino. Excelled in inventory control and health codes compliance, significantly enhancing customer satisfaction. Skilled in wine and liquor, adept at fostering positive relationships and training teams for peak performance. Work History
WeKoPa Resort and Casino - Lead Bartender
Fort McDowell, AZ
05/2024 - Current
Fulton Bar and Grill - Lead Bartender
Portland, OR
02/2018 - 04/2024
The Ranger Station - Bartender
Portland, OR
12/2015 - 11/2018
To serve high customer volumes during special events, nights, and weekends.
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Managing cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
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Performing opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
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Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
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Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
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Followed alcohol awareness procedures for preventing excessive guest intoxication.
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************@*****.***
Phoenix, AZ 85042
Skills
● Superior customer service
● Staff Management
● Inventory
● Health codes compliance
● Wine and liquor knowledge
Education
Portland State University
Portland, OR
Bachelor of Science: Sociology
Portland Community College
Portland, OR
Associate of Science
Certifications
Food Handler's Card or Permit -
Various State Health Departments.
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● Title IV Permit
Contact this candidate