Quality Assurance Life Cycle

Sathya Narayanan

Tharagaraman

Test / Quality Assurance Lead Defect Manager

Contact: *************@*****.*** +1-248-***-****

LinkedIn: http://linkedin.com/in/sathya070315

Overview

Quality Assurance & Test Lead with 11+ years of experience across both offshore (9 years) and UK (2+ years) environments. Specialized in Insurance & Wealth Management domains with advanced expertise in Salesforce and Robotic Process Automation

(RPA) technologies.

Proven experience leading testing for mobile banking applications on the Salesforce platform, including managing sprint, regression, and automation testing teams.

Strong command of Agile/Scrum methodologies and diverse test frameworks, including TDD, BDD, and the Software Testing Life Cycle (STLC), with hands-on expertise in tools like Selenium, Eggplant, and CITS.

Skilled in designing robust test frameworks, developing high-quality test scripts, and collaborating closely with development teams to deliver reliable, user-centered software solutions.

Implemented impactful process improvements, including automating configuration management processes via Microsoft Power Platform Apps (Power Forms, Power Automate, SharePoint).

Comprehensive experience in both GUI (Front End) and Database (Backend) testing, leveraging SQL Server and DB2.

Proficient in end-to-end defect management, encompassing all stages of the bug life cycle, metric reporting, and mitigation analysis. Developed detailed QA dashboards for project stakeholders using HP ALM, JIRA, and ServiceNow.

Maintained a dedicated mobile testing lab for financial mobile banking applications, ensuring extensive cross-browser and device compatibility across Android, iOS, and Windows platforms.

Skilled in Release Management, Environment Management, Stakeholder Engagement, and IT Governance, with proven abilities in strategic planning, estimating, and ensuring project alignment with best practices.

Skilled in transforming raw data into actionable insights through Excel's advanced functions (Power Pivot, Formulas, etc) & Microsoft Power BI for quick and interactive data summarization, Dynamic Dashboards & Visual Reports. Skills Summary

• Tools: DB2, Postman & SQL Server Management studio, Selenium, Automation Anywhere, CITS

• Programming Languages: SQL, SOQL, Java

• Microsoft Power Platform: Power Automate, Power Pages

• Test Management Tool: HP ALM 11, JIRA.

• Cloud Data Management Tool: Snowflake

Work Experience

Intellect Design Arena

Feb’22 – Aug’24 (UK)

Sep’21 – Jan’22 (India)

Agile Test / Quality Assurance Management

• Led 14+ test team which includes Sprint and Regression (Automation) & UAT teams and serving as a Test delivery POC

• Experienced in validating transformed / processed data in MuleSoft API's as part of Integration testing using postman

• Experienced in test data management using Salesforce (SOQL) & Snowflake DB's (SQL).

• Skilled in configuring dashboards, Adhoc reports using Jquery for accessing test metrics / RTM and acted as Defect management consultant for Bug tracking & reports in JIRA and ServiceNow

• Proficient in Mobile App & UX (Cross-browser compatibility testing) in IOS and Android devices using Salesforce Experience cloud & mobile publisher platform

• Contributed and maintained test automation strategy, extensive Mobile app regression automation coverage, achieving an 70% test coverage rate across multiple platforms (web, mobile, desktop) using Egg Plant & Selenium and reduced execution time by 40 – 50%

• Integrated automated tests into CI/CD pipelines using tools like Jenkins and Git, enhancing deployment efficiency and reliability.

• Experienced in setting up and owned the maintenance of test lab with real iOS and Android mobile devices hosted on cloud via Egg Plant

Aug’20 – Aug’21 (India)

Defect Manager

• Lead defect management processes for Salesforce projects, ensuring timely identification, tracking, and resolution of defects

• Collaborate with development, QA, and business teams to prioritize defect fixes based on business impact and urgency.

• Implement and maintain defect tracking metrics and dashboards, providing regular updates to stakeholders on defect status and resolution timelines in JIRA

• Constantly monitored JIRA for any infractions on the Defect Management standardization (SLA’s, Defect life cycle & Root Cause Analysis, Defect Ageing report, Defect in-flow / outflow, Defect fix Accelerations, Component stability Matrix, PROD RCA report) OCt’18 – Jul’20 (India)

Quality Assurance Consultant - RPA

• End-to-End ownership of RPA test activities – Approach, Analysis, Design, Execution and Maintenance

• To map the existing business process at activity level, perform process analysis and simulation to identify improvement opportunities for standardisation, optimisation, automation and performance bottlenecks and re-engineer the process to improve automation potential and recommend RPA strategy.

• Data Extraction Accuracy Comparison for the test data processed.

• PROD MI data trends for Steering Committee

Cognizant Technology

Solutions

Sep’12 – Oct’18 (India)

Senior Test Analyst

• Involved in the complete STLC of the project starting from business requirement analysis to implementation phase in P&C Insurance policy & claims workflows for multi-country roll out program.

• Conducted end-to-end testing for policy administration & Claim processes, including policy creation, endorsements, renewals, cancellations, verified policy coverage, premium calculations, rating, Claims intake & settlement.

• Skilled in test plan, test strategy and UAT scenario creations and management.

• Expertise in HP ALM tool for RTM maintenance and acted as ALM admin for dashboard creations and creating users / user groups and assigning users to the projects.

• Developed and executed automated tests using Selenium WebDriver and CITS tool

• Executed and maintained automated test cases for regression testing, resulting in a 25% reduction in manual testing effort using Selenium & CITS tool

• Experienced in TDM strategizing for validating various policy and claims transitions among the integrated systems.

• Experienced in data migration testing by Mapping validations and Data Eccentric Testing techniques.

Contact this candidate