Data Entry Clerk
Resume:
Melissa A. Higgins
Chicago, IL 60609
***.********.*******@*****.***
Objective: I am seeking employment that would utilize my skills and enable me to contribute and grow to the efficient operation of a department or firm.
Professional Experience:
MV Transportation – Finance Manager – Chicago, IL
06/2017-01/2024
•Accurately record employee times for pay purposes
•Send change of status for employee to corporate
•Process terminations
•Knowledge of benefits and union services
• Close payroll for all departments
•Assist management in other divisions with their payroll
MV Transportation – Reservationist- Chicago, IL
01/2017-6/2017
•Effectively managed a high-volume of inbound and out bound calls.
•Gathered and verified all required customer information for tracking purposes
•Assisted clients with information regarding our services
•Assured times were correct in Citrix program for clients and drivers
•Cleared any discrepancies in system
Chicago Light House – Call Center Rep- Chicago, IL
02/2015-07/2016
•Effectively managed a high-volume of inbound and outbound calls.
•Gathered and verified all required customer information for tracking purposes.
•Defused volatile customer situations calmly and courteously.
•Accurately documented, researched and resolved customer service issues.
•Referred unresolved customer grievances to designated departments for further investigation.
Education:
Richards Vocational
2006
GED
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