Public Relations Customer Service

Susan C. Merkel

**** * *** **.

Bennington, Nebraska 68007, 402-***-****, cell 402-***-****

EDUCATION

Bachelor of Arts, Public Relations

Bachelor of Science, International Business Management

University of Nebraska at Omaha

20 years financial experience

6 years Administrative experience

2 years Public relations experience

FINANCIAL EXPERIENCE

As a client representative, I managed multiple clients’ inquiries. I analyzed and researched questions and presented clients with resolutions. I also trained other reps and implemented new programs.

As a bookkeeping clerk, I solved customer and internal inquiries, prepared computer input, maintained current and closed signature card files, on closed inactive and dormant accounts.

As a teller, I processed customers' transactions online, issued official items and balanced a cash drawer daily. Additionally on several occasions I also served in the capacity of backup vault teller maintaining approximately $20,000.

I have a strong ability to deal effectively with all levels of telephone interaction -- customers, clients and managers. This involves issue identification and resolution. Additionally, I have designed efficient record keeping systems and easily manage multiple incoming phone lines. I also type 45 wpm and I'm literate on including Microsoft Windows, WordPerfect, Microsoft Word, Microsoft Excel, Rbase, and Multimate. I am very detail oriented and am able to meet multiple deadlines on time or ahead of schedule.

PUBLIC RELATIONS EXPERIENCE

Exhibiting strong interpersonal communication skills I managed cooperative advertising for 20 corporate-owned stores and two franchises.

I also managed quarterly production of Boys Town National Alumni Association Newsletter (Distribution 4,000) including submitting a story budget, writing stories and publication layout. In addition I've written brochures, news releases and publicity materials and assisted in execution of special events (1989 and 1991 Alumni Convention, and Alumni Armed Services Memorial Dedication.)

ADMINISTRATIVE SKILLS

At UNO, I was actively involved on campus –partipating in the Ambassadors program, new student orientation and competitive speech.

EMPLOYERS

2006- present Pentagon Federal Credit Union

2004-2006 Gallup

1992-2004 First Data Resources

1991-1992 Archdiocese of Omaha

1989-1991 Father Flanagan's Boys' Home

1987-1989 Carrier

1983-1987 Norwest Bank Nebraska

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