Active Directory Entry-Level
Resume:
LAETICIA
TETCHI
**************@*****.***
Fort Worth, Texas 76179
SKILLS
Monitor Network
Network device configuration
IT/Network Troubleshooting
Ticket management
Active Directory
Networking Hardware Installation
Critical thinking/Problem-solving
Multitasking/Prioritizing
EDUCATION
Tarrant County College
Fort Worth, Texas 05/2024
Associate of Applied Science - Network Support
CERTIFICATIONS
CCNA
LANGUAGE
English: Professional Proficiency
French: Fluent
PROFESSIONAL SUMMARY
A hardworking and passionate professional with strong organizational skills eager to secure an entry-level network position. Ready to help the team achieve company goals. Demonstrate competency in Monitoring, hardware installation, and troubleshooting.
WEBSITES, PORTFOLIOS, PROFILES
linkedin.com/in/brou-laeticia-tetchi-148aa3165
WORK HISTORY
Tarrant County - Substitute Employee (Associate Network Technician) Fort Worth, 06/2023 - 06/2024
Worked on a project focused on the Configuration and installation of Cisco IOS 9300 switches
Monitored and managed network devices with SolarWinds NPM
Monitored and managed APC using Eco&truxure IT Software
Troubleshooting network layer 2 using the CLI tool PuTTY
Took part in weekly meetings to discuss the day-to-day progress of the given task
Patched network connection, Racked and stacked network gears.
Adding Stack Wise cable and cable management in MDF/IDF
Using ServiceNow to manage and resolve network tickets
Provide customer-facing technical support via telephone, email, and web portal
Unilever CI – Desktop support
02/2018 - 06/2020
Installed and configured laptops/desktops and printers for end-users and remote users.
Responsible for diagnostics, and troubleshooting and worked to resolve service issues and basic network connectivity.
Perform basic network administration tasks in an Active Directory environment (Reset password and user management).
Answers incoming customer support calls and creates tickets to track and resolve issues.
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