IT Administration and Support

Klaus P. Eylerts

Tel: 786-***-**** • *****.**@*******.***

SUMMARY OF QUALIFICATIONS

Experienced professional with a strong background in systems administration, workstation, network support, backup, storage, and disaster recovery. Proven functional and technical expertise in administration in a datacenter environment. Tivoli Storage Manager, Net Backup and Barracuda cloud backup systems and libraries. Administration of Windows servers and workstations with outstanding customer service. Excellent communication and management skills; detail minded with ability to multi-task; results-oriented and meeting deadlines. Reputation as an organized and self-directed professional with superior problem-solving skills. Fluent in English, Spanish, and German. TECHNICAL SKILLS

Hardware: IBM PC/Laptop, IBM System p servers p5 550, p5 570, Dell SAN. DELL, Hosts, Hewlett Packard, Cisco routers, scanners, RetailNext Aurora, Axis loss prevention cameras, tape, and IBM TS3500, 3583 and 3310 libraries.

Platforms: Windows, VMware, UNIX/AIX/Linux, Novell Database: Microsoft SQL server, DB2, Oracle, SAP

Software: Tivoli Storage Management, TDP for Exchange, SQL, Oracle, DB2, Windows applications, Quicken and QuickBooks, Microsoft Exchange, Microsoft 365.

PROFESSIONAL EXPERIENCE

IT Support for small businesses May 2022 – Present Self-employed, Miami, Florida

Systems support for small, local businesses.

Correction and support of software licensing.

Support and training on O365.

Network and firewall administration and support.

Implementing backup and disaster recovery to cloud storage.

Implementing redundance for the businesses to avoid down time.

Support and decision making on peripherals like printers and scanners.

Support of iOS on business iPhones and some MACs.

Documenting of systems.

IT Field Support Engineer September 2022 – November 2023 US InfoComm, Inc. Deerfield Beach (contract trough Robert Half Technologies), remote, Miami, Florida

Systems coordination and support for field techs installing RetailNext traffic cameras (people counters).

Installations also in various countries like Canada, Mexico and Argentina.

Adding counters to RetailNext cloud infrastructure, configure tracking and fine adjustments, then testing with field techs.

Configuration of network ports and reach out to vendor if no access was given.

Coordinating three to five vendors, for networking, building, server, and routers.

Troubleshooting port errors on routers and modems when running into issues.

Work with clients directly in some cases. These include Macy’s, American Eagle, Nike, Mayor’s Jewelers, and many others.

Documentation of each installation including configuration and issues. IT Support Associate October 2021 – April 2022

Insigneo Securities, Miami, Florida

Klaus P. Eylerts • Tel: 786-***-**** • *****.**@*******.*** P a g e 2

Systems support for financial services firm with 120 employees and over 900 supported users worldwide.

Configure, support, and maintain, agency-assigned and personal or contractor laptops and desktop computers outfitted with 2 to 6 24”-27” monitors.

Use of Kaseya remote client solution for agency-assigned assets. TeamViewer, AnyDesk for all other systems.

Dell servers’ administration, as well as SAN. Network switches configuration and load balancing. VMware support.

Testing, petitioning, acquiring, configuring, rolling out new hardware and refresh.

Use of trouble ticketing system using ZenDesk (Open/work/resolve) Level 1 and Level 2 trouble tickets.

Understanding and adhering to FINRA, SEC and other regulators for information security.

Configure money transfer systems such as FIS, WU, ACH.

Administration and use of MS Teams for IM, voice, and conference calling. Support all MS Office 365 and Exchange.

Maintaining inventory of assets and licensing.

Additionally supporting/configure Konica/Minolta Bizhub printer hardware as well as teller scanners and software for check deposits.

IT Network Support Specialist March 2017 – June 2021 Guardianship Program of Dade County, Doral, Florida

Support for non-for-profit with 60 employees

Configure, support, and maintain, agency-assigned Lenovo laptops (40) Surface 3 and Surface 7 tablets (12), as well as 70 desktop computers outfitted with dual 22” monitors. Servers (3 hosts) and SAN devices. Acquiring, configuring, rolling out and supporting 40 Smartphones (iOS).

Developing and implementing solutions for disaster recovery, coordinating with 3rd party vendors for offsite replication.

Administration and configuration of PoE switches and network balancing.

Administration of door security card access system.

Administration and management of Avaya VOIP office phones. Tivoli Storage Manager Administrator Nov 2012 – Feb 2017 IBM (contract), Global, Virtual

Managing all aspects of backup and restoration in a multiple client environment (Hosting) consisting of 90 different client companies, management of 15 TSM servers with more than 4,000 nodes of user’s data along with the team.

Decision making on backup configuration via LAN, SAN, VTL, tape or disk.

Administration of TSM server configuration, tuning, and disaster recovery.

Implementation of TSM for SharePoint (DocAve) for 2 clients.

Migration from LTO3/4 to LTO5 and 6.

Responsible for documenting retention and standards according to client policies, revalidation, and adjustments to policies, then implementing retention changes and standards. Tivoli Storage Manager Administrator Nov 2009 – Oct 2012 AT&T (contract, formerly Centennial Telecommunications), Miramar, FL Tivoli Storage Manager Administrator, Storage Management Feb 2004 – Jun 2009 IBM (client American Express), virtual and Plantation, FL Desktop Systems and Server Services Representative, ITS May 2001 – Feb 2004 IBM ITS (client American Express), Plantation, FL

EDUCATION

Associate of Science, Computer Information Systems Analysis Miami Dade Community College, Miami, FL

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