Former Law Enforcement, Correctional Officer, Supervisor, Director
Resume:
OBJECTIVE
To obtain a position that utilizes my education, diverse employment experience and strong work ethic.
EDUCATION
Arapahoe Community College – Littleton, CO 6/2001
Police Officer Certification
University of Minnesota – Minneapolis, MN 6/1998
Bachelor of Science - Sociology & Natural Resources
PROFESSIONAL EXPERIENCE
Progress Residential, Nationwide 11/2022-10/2024
Corporate Security Investigator
Participation in local law enforcement community meetings and committees to strengthen our leadership ties within the communities we operate in.
Act as the primary contact between the company and law enforcement, facilitating effective communication and mutual support.
Collaborate with law enforcement to address and mitigate risks and threats related to properties and residents.
Provide immediate on-site response to homes reporting suspicious activities including but not limited to trespassing, rental fraud, possession of stolen goods, and vandalism.
24/7 Incident Response Management: Lead the incident response process, coordinating efforts to identify, investigate, and respond to security incidents while communicating with stakeholders to keep them informed and engaged.
Assess and mitigate potential threats/risk by conducting on-site risk assessments and implementing strategies for the security of employees and customers.
Direct and support internal and external investigations when suspicions of misconduct or irregularities arise.
Analyze information to determine exception data that will drive investigations forward.
Conduct comprehensive and structured interviews with internal personnel and external contacts when suspicions of misconduct or irregularities arise. This includes initial fact-finding interviews as well as more in-depth investigative discussions.
Collaborate closely with Human Resources and the Legal Department to ensure that interview procedures adhere to legal standards and company policies. This includes ensuring the protection of employee rights and aligning with best practices.
Conduct systematic reviews, generating audit reports, and collaborating with relevant departments to implement corrective actions.
Serve as security Subject Matter Expert (SME) on Market Ops working groups to provide input and recommendations in support of enterprise-wide solutions and initiatives.
Offer guidance, advocacy, and training to the market and key stakeholders on all security training programs.
Lead drills and onboarding sessions for new department members.
Snap Fitness Franchisee, Inver Grove Heights, MN 04/2018-Present
Owner/Operator
Perform daily and ongoing operations including sales, marketing, payroll, and facility upkeep
Provide tours, equipment demonstrations, and fitness assessment during new member enrollments
Design tailored nutrition and fitness plans, as well as, provide personal training
Onboard, train, and supervise employees
Maintain regular communicate with members to ensure a safe, effective, and satisfactory fitness environment
Collaborate with several outside vendors for club maintenance, machine repairs, and product management
Plan and participate in community events and fundraisers
A+CPR & First Aid, LLC, Rosemount, MN 01/2019-Present
Owner/Operator
Conduct CPR, First Aid, and AED certification classes for individuals, groups, and professional organizations
Market on several platforms including social media, physical advertisement, and telephonically
Engage in continued education to stay abreast of life saving techniques and ensure certification maintenance
Complete administrative aspects of business including accounting and bookkeeping
Hennepin County Home School—Minnetonka, MN 3/2017-9/2017
(Acting) Correctional Institutional Supervisor— Director of Operations
Supervised and oversaw building operations at the Hennepin County Home School (CHS)
Performed inventory inspections and maintenance of security and operations equipment
Oversaw and served as a liaison for outside vendors for CHS repairs and maintenance
Established, trained, and evaluated staff on performance standards and quality of work
Drafted, reviewed, and ensured compliance of policies involving safety, security, and operations
Managed licensing audits and responded to deficiencies
Participated on a variety of committees and task forces, such as Training, Environmental Health and Safety, and Suicide Evaluation
Served as a liaison between CHS operations and Professional Standards & Conduct (PS&C), Law Enforcement and Facility Services
Managed and processed first step grievances; ensured Crisis Intervention Unit (CIU)/Operations processes and procedures are followed
Recognize and respect cultural differences and provide culturally appropriate service
Hennepin County Home School—Minnetonka, MN 10/2016-9/2017
FOCUS Program Supervisor, Juvenile
Supervise the staff and residents to ensure security, order, and safety of the institution
Interview, assist in staff selection, train, and evaluate performance
Conduct investigations and implement disciplinary action if needed
Administer and enforce labor agreement and personnel rules
Respond to medical, safety, and security needs, as well as, emergencies stemming from uncooperative residents
Advise staff on institutional policies and procedures and handle complex concerns from residents
Supervise proper documentation for incoming and discharged residents
Determine the disposition of resident disciplinary actions, ensuring that due process and Standard Operating Procedures are followed.
Hennepin County Home School—Minnetonka, MN 3/2016-10/2016 Correctional Supervisor of Operations
Provided supervision of staff and residents during activities to ensure security, safety, and order
Interviewed, assisted in staff selection, trained, and evaluated performance
Conducted investigations and implemented disciplinary action if needed
Administered and enforced labor agreement and personnel rules
Responded to medical, safety, and security needs, as well as, emergencies stemming from uncooperative residents
Advised staff on institutional policies and procedures and handled complex concerns from residents
Supervised proper documentation for incoming and discharged residents
Determined the disposition of resident disciplinary actions, ensuring that due process and Standard Operating Procedures were followed
Hennepin County Home School—Minnetonka, MN 5/2015-3/2016 Juvenile Correctional Officer
Supervised youth in a residential detention setting including personal living habits and visitations
Planned, organized, supervised, and participated in recreational and leisure activities
Observed behavior of individuals and groups and prepared daily reports, including recommendations for further treatment strategies
Under the direction of supervisory staff, maintained a therapeutic environment
Oriented incoming youth to institution and participated in discharge process
Used de-escalation techniques as needed to mediate disruptive or dangerous behavior
Command Central, LLC--Waite Park, MN 1/2008 – 10/2014
Vice President of Operations
Provided management and support for over 70% of Wisconsin’s voting and election needs
Conducted numerous sales presentations of election equipment to County and Municipal Clerks
Assisted in acquisition of multiple counties, resulting in consistent growth in annual revenue
Administered training to election officials on equipment and procedures
Corresponded regularly with Wisconsin Government Accountability Board (GAB) and State Clerks
Managed staff scheduling and oversaw duties during election and non-election times
Prepared for elections by creating and managing ballots, media cartridges, and chain of custody reports
Tested voting machines for the purpose of ensuring accuracy, security, and reliability
Oversaw company shipping and receiving needs and maintained vendor relations
Established and enforced department policies, goals, objectives, and procedures
Boulder Police Department-- Boulder, CO Police Officer 1/2001 – 1/2008
Provided public safety by maintaining order, protecting constituents and property, and enforcing laws
Monitored and investigated suspicious activity and safety hazards while on and off duty
Responded to emergencies in a calm but efficient manner and took appropriate actions
Recorded and maintained accurate notes and reports
Promoted positive community relations by involvement and support in various organizations
Demonstrated growth by becoming a member of the Special Weapons and Tactics Team(SWAT), Emergency Response Team, Oral Hiring Board
CERTIFICATIONS
OSHA 30
Wicklander Investigative/Interviewing Techniques
CPR/First Aid/AED Instructor
Crisis Intervention Team (CIT) Instructor
Reid Interview and Interrogation
Active Violence Emergency Response Training (AVERT) Instructor
Currently enrolled in ASIS for the Certified Protection Professional (CPP)
SPECIAL COMMITTEES
SWAT (Special Weapons and Tactics)
Hennepin County Wellness Committee
Hennepin County Workplace Safety Environmental Training (WSET)
Boulder PD Alcohol Offender Instructor/Fitness team Instructor
COMPUTER SKILLS
Microsoft Word
Excel
Outlook
PowerPoint
TEAMS
VOLUNTEER EXPERIENCE
Toys for Tots
Organized and participated in fund-raising activities and events
Distributed gifts for needy families
Maintained relations with organization members and provided support as needed
Special Olympics
Acted as role-model
Provided support as a spectator at competitive events
Coached and mentored program participants
City of Rosemount
Coach youth basketball
Coach youth soccer
REFERENCES
Diane DeCocq
Progress Residential, LLC
Corporate Security National Director of Strategy and Operations
*******@************.***
Mark Welsh
Progress Residential, LLC
Regional Director Corporate Security
******@************.***
Heather Frey
Boulder Police Dept.
Sergeant
*****@***************.***
Bryan Parch
Department of Homeland Security
Security Investigations
*****.*****@***.***.***
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