QA Leader

SKILLS & EXPERIENCE

Leadership

QA/Engineering Leadership

Management

Globally distributed teams

Mentoring

Coaching

Career Development.

SDLC

Agile, SAFe, Waterfall

CI/CD

Automation frameworks

CircleCI, Git, Jenkins, SVN

Platforms

Linux

Windows

OSX

VDI/Virtual Machines

Cloud Services

SAAS

Complex Highly scalable Web applications.

Live, VOD, OTT, WebRTC

Ruby/Rails, Java, GraphQL,

Orchestration

Kubernetes, Rancher, Argo

Cloud, CMS, SAAS, CDN,

AWS, GCS, Azure, Akamai, Fastly, Oracle

Video Streaming

Video Streaming Protocols

Video Transcoding

(Software and hardware)

DRM technologies

ALM Tooling

Atlassian Suite Administration

Testrail Administration

Zendesk Administration

Target Process Administration

Test

QA Best Practices

Test Documentation

QMS/

Manual/Automation

UX

API

Hardware

Load/Performance

CONTACT

PHONE: 650-***-****

EMAIL: ****@*******.***

LinkedIn profile: eldday

PATRICK DAY

WORK EXPERIENCE

HarmonyTech / Export Import Bank of US QA Lead Engineer June 2024 -- Present

Lead QA for Financial Loan Management application and related microservices

Supported Business Analysts by developing the UI mock screens related to new functionality

General Support for new incoming team as the SME for the Application

Created new workflows in JIRA to streamline how the team plans and tracks their work

I acted as Interim Scrum Master to get the project kicked off with the new team

Generated Requirements documentation for various use cases during active development.

Created custom dashboards showing metrics for the entire project for the client stakeholders

Continuing government contract QA Lead

Continued 3-year contract with company that won contract

8 months

ILS / Export Import Bank of US Senior QA Engineer Nov 2023–June 2024

3-year government contract Senior QA Engineer / Trainer

Create test documentation for Loan servicing web application.

Create UI Automation via Selenium

JMeter / Load Runner Performance/Load testing

JIRA, Microsoft Teams, and Office suite of products

WinSCP, VDI/Virtual Machines,

Java, Apache Maven, Angular JavaScript frontend using Spring framework running out of IBM Liberty Server

Developed an Access frontend and backend database to house all test creation and provide a mechanism for capturing and exporting test results for all testing performed.

10 Years

Wowza Media Systems: Senior Manager QA (Head of QA) Apr 2021–Mar 2023

Promoted to head of QA in line with re-establishing QA as an org within engineering.

10 QA Direct Reports and 12 third party developer/QA engineers who followed QA methodology when performing as a test resource.

Directed and coordinated test efforts across a globally distributed QA team.

Normalized disparate QA efforts across entire engineering organization.

Worked with external/third-party test and development teams to align process and delivery.

Responsible for overall product line test strategy and QA related KPI’s.

Coordinated and worked closely with peer engineering leaders.

Helped define and implement company-wide career development program.

Mentored/Coached, and Supported team members facilitated improving their capabilities, and advancing their careers.

Perform SRE /Tier 3 duties when needed to debug, isolate, and resolve issues found or reported in production environments.

Developed tooling for Support organization to help them solve customer issues earlier and without the need for engineering escalation.

Worked with manufacturers to help resolve issues with ClearCaster hardware encoder.

Cloud SAAS product was a ruby on rails app backed by a MySQL database and served the public API and User interface.

Maintained, fixed, and delivered newer versions of encoder software affecting large customers.

Wowza Media Systems: Senior Staff QA Engineer / Multi-Team Lead / Manager Feb 2017–Apr 2021

Performed onboarding and mentoring of new QA team hires as needed.

Primary test resource and QA technical lead for Clearcaster Product line

Primary test resource and QA technical lead for Wowza Streaming Engine product.

Managed two direct reports (QA Engineers)

Wowza Media Systems: Senior QA Engineer /Team Lead Jan 2013–Feb 2017

1st test resource hired into QA team.

Implemented and Administered defect tracking and wiki software (Atlassian)

Implemented and Administered test case management system (Testrail), setup QA lab and domain.

Create test documentation in the form of test plans, test suites, test matrices, and test cases.

Validate all aspects of streaming media technologies from component, feature, integration, regression, and end to end test scenarios.

Configured integration between various company tools Zendesk, Testrail, Jira)

7 Years

ROVI: Principal QA Engineer Jan 2012–Oct 2012

Technical role focusing on all aspects of quality for the Consumer Electronics division of R&D.

Focused on emerging technologies and special projects as directed.

ROVI: QA Manager Feb 2010–Jan 2012

Managed QA Automation team and Black Box Testing Resources

Managed a very large, distributed QA team of over 30 people in multiple locations worldwide.

Extensive travel to interface with and train offshore teams

Mentored and assisted in the career development of all direct reports.

Interviewed and trained new hires into the QA Organization.

Performed all duties and responsibilities commensurate with a management level position.

ROVI: Senior QA Engineer/Lead Mar 2009–Feb 2010

Directed the overall Integration test efforts for TotalGuide CE client.

Administered and customized corporate instance of JIRA

Extensive travel to interface with and train offshore teams

Defined test plans test cases and general test approach.

Coordinated with contemporary development and QA teams responsible for delivering ecosystem components.

Mediabolic/ROVI: Senior QA Engineer/Lead Nov 2005–Mar 2009

Tested Media Server class software.

Defined overall QA test strategy, attended DLNA interoperability events

1.5 Years

Network Appliance: Senior QA Engineer May 2004–Sep 2005

Became familiar with Network Appliance hardware and software.

Served as SQA engineer within the Windows SAN QA team testing SnapDrive MMC interface.

Experienced with SAN technologies (iSCSI, FCP, MPIO, hardware & software initiators).

2.5 Years

SONICblue: Beta Program Manager Sep 2001–Aug 2003

Inherited ReplayTV Beta Program was responsible for revising the program to accommodate all SONICblue products.

Designed and developed the Beta Program public website.

Maintained all servers, accounts, and databases related to the Beta Program website.

Increased the overall effectiveness and efficiency of the Beta Program

Created documentation detailing the operational aspects of the Beta Program

Trained and managed Beta Coordinators tasked with running product specific beta test cycles.

Frontpath (SONICblue): QA Manager Jan 2001–Sep 2001

Created QA organization from the ground up for the Consumer Electronics division of Frontpath.

Developed all testing documentation and helped define the software release processes.

Setup, Configured and Maintained SQA Fileservers and SQA Intranet site.

Setup and configured multiple server rooms and testing labs.

Researched, setup, and maintained a web-based Defect Tracking database.

Participating member of the Product Development core team.

Interview and train new hires to the QA Organization.

Traveled to various trade shows to manage the setup teams and serve as a technical resource.

3 Years

3Dfx: QA Manager Jan 1999–Dec 2000

Promoted to QA Manager of the Software Quality Assurance team.

Mentored and assisted in the career development of all direct reports.

Performed all duties and responsibilities commensurate with a management level position.

Participating member of the Product Releases core management team.

Backup release engineer

3Dfx: Senior QA Engineer / Project Lead Feb 1998–Jan 1999

Promoted to full time QA as a SR QA Engineer.

Developed and administered SQA Intranet site and documentation server.

Developed test plans and test matrices for various aspects of 3D graphics testing.

Qualified graphics hardware, drivers via verification, validation, black box, and regression type testing

Project Lead and responsible for the shipping quality of the Voodoo 5 5500 initial retail release.

Assisted with the development and implementation of Product Release processes and procedures.

Worked closely with development and manufacturing sites during product development cycles.

Traveled to multiple off site/shore locations providing training and mentoring of all QA staff.

Attended numerous trade shows acting as a technical representative for all 3dfx products.

3Dfx: Lab Manager Nov 1997–Feb 1998

Contracted to set up and configure the SQA test lab.

Administrated the SQA Domain, fileservers, and Networking access to the QA Lab.

Setup, configured, maintained, and inventoried all QA test machines and equipment.

Doubled as a QA Engineer when time permitted.

Quality Assurance Professional

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