Customer Service Account Manager

Kathy Lively

*****.*.******@*****.*** 208-***-**** Hooper, UT

SUMMARY

Seeking a Customer Service Representative role, leveraging 30 years of customer interaction and problem-solving skills. Experienced in remote work, computer work, data entry, and market research. Proven ability to enhance customer satisfaction and handle complex service issues efficiently. WORK EXPERIENCE

Harley Hull Lending and Services

Account Manager/Collections Supervisor Sep 2021 - Present

• Oversee the full lifecycle of subprime auto loans, ensuring efficient origination and collections processes.

• Handle title preparation and coordinate with state authorities and legal representatives to maintain compliance.

• Conduct account verifications and manage collections activities, including the execution of repossessions and processing of insurance claims.

Express Scripts/Accredo Online Customer Service

Patient Services Associate Jul 2020 - Sep 2021

• Provided comprehensive support to patients by coordinating medication orders and deliveries, ensuring timely resolution of prescription-related inquiries.

• Facilitated successful onboarding of new employees by delivering training assistance and real-time support during customer interactions.

• Addressed and resolved complex customer service issues, enhancing patient satisfaction and service quality. My Comfort Zone Hooper, UT

Owner/Operator Massage Therapist Aug 2009 - Jul 2021

• Provided therapeutic massage services to clients, ensuring high standards of care and professionalism in a clinical environment.

• Managed all aspects of business operations, including client acquisition, contract negotiation, and payroll administration.

• Contributed to the professional community by serving as a member of the Utah Board of Licensing for Massage Therapy and participating as a tester for the State Board. Black Gold Employment / Hot Shot Services

Owner Jun 2002 - Feb 2021

• Negotiated contracts and coordinated provision of qualified driving personnel to meet oilfield service company requirements.

• Managed comprehensive operational logistics including payroll, permits, travel arrangements, accommodation, drug screening, and background verifications.

• Delivered timely and efficient hot shot crew services across various states, ensuring rapid response to industry demands.

MarketStar Corporation

Account Manager Aug 2004 - May 2008

• Conducted comprehensive B2B outreach, facilitating company research and appointment scheduling to promote product understanding and engagement.

• Delivered product launch initiatives and provided targeted training to clients on Blackberry services, enhancing their operational proficiency and product utilization. America Online Ogden, UT

Customer Retention/Sales Lead May 1994 - Apr 2002

• Managed customer cancellation requests by effectively communicating value-added incentives to retain clients.

• Advanced to Team Lead, responsible for onboarding and training new customer service representatives.

• Addressed and resolved escalated customer inquiries, ensuring high levels of satisfaction and service quality. EDUCATION

Utah College of Massage Therapy and Certified Careers Institute Massage Therapy Certification, Physical Therapy and Pain Management Jul 2009

College of Southern Idaho

Associates Degree, Health Occupations

May 1981

SKILLS

Computer Applications • Communication • Organizational • Confidentiality

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