Customer Service Representative

Highly capable and seasoned professional, with over 8 years of combined experience in Banking, Risk Analysis, Operations, Customer Service, Sales and Financial Services. Organized and versatile, with demonstrated ability to implement and complete multiple projects effectively in a fast-paced working environment. Customer-focused with strong interpersonal and people skills, able to easily connect and establish partnerships with clients and recognize appropriate ways to meet their needs.

EXPERIENCE

Customer Service Representative, Bank of America June 2017- December 2021

●Build lasting relationships with clients while finding the right solutions to their financial/banking needs, thereby increasing the banking centers client base between 2017 and 2018

●Assisted customers (about 20 per day) in online bill pay questions, and debit disputes

●Exercised professional demeanor and diplomacy with challenging clients; achieved customer satisfaction with company loyalty

●Completed and exceeded monthly goals contributing to the firm objectives

●Assist managers with daily operations of branch and lead team of bankers to operate branch efficiently

●Provide customers with personal financial counseling and lending service in order to discover opportunities to up sell deposits or lending products

Software quality assurance analyst, Idexx Laboratories. NOV 2015 - May 2017

●Performed Laboratory tests and analyses requested by law enforcers.

●Increased customer satisfaction by resolving products issues.

●Placed a high value on punctuality and worked hard to maintain an excellent attendance record

●Solved product issues, improved operations, and provided excellent customer service.

●Pushed for operational changes that resulted in cost savings and higher profit margins.

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Client Representative, First Gate Auto Sales May 2014-Nov2015

●Provided customers with information to address inquiries regarding products and services

●Obtained, organized, and filed paperwork

●Managed internal and external mail for clients and staff created letters, notices, and invoices, while maintaining a database with client information

●Recorded meeting minutes, and assisted in preparing staff literature prior to staff meeting

●Worked cross functionality with team to obtain solutions to customer’s issues or concerns

SKILLS

●Excellent Interpersonal relationship and influencing skills

●Strong analytical and problem solving

●Excellent in oral and written communications

●Claims file documentation and investigation

●Proficient in Microsoft office Applications; MS Excel, MS word, PowerPoint

EDUCATION

Bowen University: B.Sc. Mass Communications and Information Technology.

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