Licensed Customer Service Specialist
Resume:
Angela Melaas
Licensed Customer Service Specialist
Temple, TX 76502
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Licensed Benefit Advisor
HEALTHCOMPARE-Temple, TX
April 2022 to November 2022
Licensed Medicare sales in multiple states with multiple carriers. CSR/Benefit Advisor
AON Hewitt through Everise-McGregor, TX
November 2016 to March 2022
Answer all incoming inquiries regarding all aspects of healthcare insurance including member enrollment, health benefits, and claims providing resolution to each member every call. Medicare sales and service Account Services Specialist
Sprint-Temple, TX
July 2015 to February 2016
Answering all difficult incoming calls from existing customers regarding billing, device and coverage. Work with team to meet all required metrics and promote a positive image of the company Campaign Coordinator
LLS through Oliver Staffing/Adecco-McAllen, TX
October 2010 to February 2014
Recruit, inspire, schedule, equip, educate, motivate teachers and students of the Rio Grande Valley to raise money for cancer research. Work with a team to increase monetary contributions and provide benefit to participants
Office Assistant
Enterprise Realtors Inc-Arlington, TN
January 2004 to March 2007
Attending listings with agent to take photos, get measurements, and accurately describe property attributes. Return to office to create enticing brochure and upload property details for listing. Provide property attention by adding signage and brochures from origination to sale Education
Diploma
Lewisville High School - Lewisville, TX
Certification in Secretarial & Business Practice
Bradford School of Dallas - Dallas, TX
Skills
• Typing 65 wpm (10+ years)
• 10-key (10+ years)
• Receptionist (5 years)
• Call Center (8 years)
• Office Assistant (7 years)
• Medicare (7 years)
• Insurance sales (5 years)
• Time management
• Customer service
• Data Entry
• Phone Etiquette
• Insurance sales (4 years)
• Sales
• Customer service (10+ years)
• Technical support
• Typing
• SharePoint
• Front desk
• CRM Software
Certifications and Licenses
TX Health & Life
2019 to 2024
Insurance Producer License
P&C
August 2024 to November 2026
State of Texas
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