Technical Support It
Resume:
ARMANDO CORONA
**** ** *** **, *****, FL *****
**********@*****.***
About me
Experienced and proactive IT professional with more than 9 years of experience as an IT Technical Support specialist and in Windows, Linux systems, network administration
(installation, configuration, administration and support). I am passionate about solving IT problems to help clients and users. I am committed, fast learning, disciplined, punctual. I am looking for a job opportunity in IT management, IT support or systems or network administration.
Education
· Degree: Master in New Technologies for Education School Name: Granma University, Bayamo, Cuba
Graduation Date: Dec 2010
· Degree: Bachelor of Education in Computer Science School Name: Granma University, Bayamo, Cuba
Graduation Date: July 2008
Work experience
Position: Network Administrator.
Hermanos Cordové Pediatric Hospital. Manzanillo, Cuba. 2022 - 2023
· Install, configure, and maintain servers, networks, and system software to ensure high levels of availability and security.
· Implement and manage security protocols, firewalls, and data backup systems to safeguard artistic works and digital assets, including inventory data.
· Own the infrastructure for both on-premises and cloud-based environments.
· Provide technical support and guidance to users, addressing and resolving IT issues in a timely manner.
· Ensuring cybersecurity measures are in place.
· Manage access to all user accounts for company services.
· Provide technical support to employees for specialized creative software and hardware.
· Keep accurate records of IT assets, including hardware and software licenses, related to inventory management tools.
· Linux (debian) and windows systems
· System virtualization technologies
· Others
Position: IT Manager
Hermanos Cordové Pediatric Hospital. Manzanillo, Cuba. 2017 - 2022
· Planning and management of IT projects
· Personnel administration and control
· IT infrastructure administration
· Hardware and software inventory
Position: IT Support
Granma University, Bayamo, Cuba. 2008 - 2017
· Planning and management of IT projects
· IT infrastructure administration
· Hardware and software inventory
· Hardware and software installation, configuration and maintenance
· Implementation of IT projects
· Provide technical support to employees for specialized creative software and hardware
· Organization and control of reports of work carried out Skills
· Strong knowledge of systems and networking software, hardware, and networking protocols.
· Experience with or knowledge of operating systems; Linux, UNIX, and Windows Server.
· Familiarity with virtualization and containerization (e.g., VMware, VirtualBox, Docker).
· Knowledge of system security techniques and best practices, including access controls and disaster recovery.
· Ability to troubleshoot and diagnose problems across various technology stacks.
· Excellent communication skills and the ability to work well in a collaborative team environment.
Contact this candidate