Scrum Master High Performance

Gloria Quenum

919-***-**** Palos Hills, IL, ***** ******.******@*****.*** www.linkedin.com/in/gloria-quenum-010b28182

Scrum Master

Coach Servant Leader Conflict Resolution

As a Certified Scrum Master with 8 years of experience in Agile methodologies, my objective is to secure a Scrum Master role where I can lead the development of Scaled Agile and management best practices, metrics, and audit practices. As a highly motivated Scrum Master, I have successfully coached distributed Agile teams to achieve high performance and maturity levels. I excel in facilitating Agile ceremonies while setting the example and reinforcing Scrum values and Agile principles that promote scalable, resilient, and sustainable teams. With a proven track record of promoting transparency by collecting and analyzing metrics for trends and indicators. I track workflow, dependencies, and mitigate risks, resulting in successful project outcomes. I am experienced in facilitating discussions, decision-making, and conflict resolution while fostering a psychologically safe environment where team members can raise concerns. I am skilled in removing impediments before they even arise and guiding the team towards optimal resource utilization. Above all, I strive to promote innovation, instill passion for delivery, and empower teams to achieve high performance.

WORK EXPERIENCE

Ulta Beauty March 2019 – November 2023

Senior Scrum Master

Successfully led multiple distributed teams in a Scale Agile Framework (SAFe) environment working on complex mobile and web projects to enhance customer experience.

Fostered team Agility and boosted team performance by empowering agile team to maturity and improving collaboration for focused goal achievement.

Facilitated iteration planning quarterly and created a draft PI plan helping the ART team collaborate and work toward a common objective goal.

Conducted frequent Agile team health checks and coaching to remove impediments and optimize value delivery, while mitigating risks using JIRA for transparent workflow tracking.

Supported two Product Owners in value maximization with frequent refined backlog grooming and prioritization.

Implemented a Community of Practice (CoP) to collaborate with other scrum masters, contributing to the organization Agile maturity.

Primerica February 2015 - February 2019

Scrum Master

Boosted team performance and collaboration by developing servant leadership skills and implementing Agile methodologies for web/mobile app development, resulting in timely delivery.

Encouraged pair programming and knowledge transfer sessions, optimizing team ability to learn, collaborate, self-manage, and self-organize.

Streamlined team communication through effective one-on-one sessions, promoting cooperation and minimizing conflict for a highly productive scrum environment.

Maximize team productivity and timely deliveries by implementing optimized Kanban workflow for seamless task management and prioritization.

Facilitated Scrum events promoting transparency to inspect and adapt to customer demand.

US Army Reserve – Fort Sheridan,IL February 2014 – March 2020

Team Lead Soldier/Patient Administration Specialist

Worked together as a team to make decisions based on knowledge and experience while selflessly serving our country with respect, honor, and integrity.

Accessed patients’ information through various software applications (EMR), maintaining strict confidentiality to remain compliance with HIPPA regulations.

Oversaw patient registration by collecting information, verifying benefits, and submitting paperwork.

Troubleshot and resolved department issues to maintain patients’ satisfaction and keep optimal patient flow.

EDUCATION

Bachelor of Science in Business Administration Management July 2011 Kwame Nkrumah University of Science and Technology – Kumasi, Ghana

PROFESSIONAL SKILLS

Scaled Agile Framework

Scrum

Kanban, XP

Software Development Life Cycle

TDD/ATDD/BDD

Jira

Jira Azure DevOps

Miro/Mural/Trello

Continuous Integration

Process/Flow Improvement

KPIs Report

Risk mitigation and Management.

EMR/HIPPA

Microsoft Office

Impediments Removal

Change Agent

Emotional Intelligent

Stakeholder Management

Certifications

Professional Scrum Master (PSM1)

Certified SAFe 6.0 Agilist

Certified SAFe Product Owner/Product Manager (6.0)

PMP Course Completion (Certification in Progress)

AWS Cloud Practitioner

LANGUAGE COMPETENCIES

French: native language

English: fluent (speaking, reading, writing)

Contact this candidate