Customer service

BESSIE LAY PEREZ

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PROFESSIONAL SUMMARY

Personable Human Resource Specialist with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures. SKILLS

Talent management

Organizational Development

Pre-Employment Screening

Recruiting

Benefits Administration

Employee Retention

Talent Acquisition

Recruitment planning

Wages and salary

Microsoft Office Suite

Onboarding and Orientation

WORK HISTORY

06/2003 - 03/2016

Human Resources Specialist

Goodwill Of Silicon Valley - 1080 N 7th St. San Jose, CA 95037 Reviewed and screened applicant resumes to identify qualified candidates. Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.

Oversaw and managed hiring process and assisted human resources. Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members. Ensured compliance with federal, state, and local labor laws through regular audits and policy updates. Analyzed turnover trends within the organization to proactively address potential issues affecting employee morale and job satisfaction.

Implemented employee recognition programs, fostering a positive work environment and increased retention rates.

Managed payroll processing and benefits to compensate employees for service rendered. Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.

Negotiated competitive compensation packages with prospective hires, attracting top talent to the organization.

Enhanced employee satisfaction by implementing streamlined HR policies and procedures. Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.

Collaborated with department managers to identify staffing needs and create strategic recruiting plans. Streamlined recruitment processes, expediting the hiring of qualified candidates. Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.

Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections. Coordinated employee training programs to boost skills development and improve overall performance. Resolved employee complaints and grievances successfully through mediation and collaboration. EDUCATION

05/1998

General

Santa Clara High School - Santa Clara, California

Morgan Hill, California 95037 408-***-**** ***********@****.***

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