Customer Service Inventory Management
Resume:
Professional summary Customer service professional with extensive experience in optimizing operations and enhancing client experiences. Demonstrates expertise in managing logistics and salon operations, implementing innovative solutions to boost efficiency and revenue. Committed to fostering a culture of excellence and creativity, with a keen eye for market trends and service quality.With 20 plus years of experience in a diverse industries.
Employment history
Jun 2024 - Present Cosmetologist, Glam bar studio owner/operator Jacksonville/Tallahassee, Florida
Feb 2024 - Present Trucking logistics, Customize truck Nov 2022 - Jan 2024 Logistics, Garner trucking
Manage daily operations, cultivate client relationships, and drive business growth for Glam Bar Studio. Implement innovative marketing strategies to expand clientele. Lead team of stylists, optimize scheduling, and ensure high-quality service standards. Analyze market trends to introduce new services, boosting revenue. Oversee inventory management, maintain financial records, and ensure compliance with health and safety regulations. Continuously refine salon procedures. Develop and execute long-term business strategies. Foster a culture of creativity and excellence, positioning Glam Bar Studio as a premier beauty destination. Pioneered cutting-edge beauty trends, elevating Glam Bar Studio's reputation. Implemented tech-driven booking system, streamlining operations and enhancing client experience. Optimize trucking routes, analyze logistics data, and implement cost-effective solutions to streamline operations and enhance delivery efficiency. Develop and implement cutting-edge tracking systems, improving real-time visibility of shipments and reducing transit times substantially. Manage fleet operations, negotiate contracts, and coordinate with drivers to ensure timely deliveries, resulting in high customer satisfaction rates. Analyzed transportation data to identify trends and optimize resource allocation. Utilized advanced software to forecast demand and adjust logistics strategies accordingly. Managed intricate logistics documentation, ensuring compliance with regulations. Meticulously oversaw inventory management, minimizing errors and improving accuracy in shipments. Streamlined logistics processes, enhancing operational efficiency and reducing delivery times. Implemented data-driven strategies for resource optimization. Spearheaded inventory management improvements, minimizing errors and boosting shipment accuracy. Developed innovative solutions for complex logistical challenges. Ciara Montgomery
Customer service
293 Candlebark Dr, Jacksonville, 32225
**********@*****.***
Mar 2018 - Apr 2019 Pharmacy customer service rep, Humana/Concentrix Oct 2017 - Apr 2019 Trucking, Hook N Go
Skills Client Relationship Team Leadership Inventory Management Business Development Marketing Strategy Problem solving Data Entry Excel Crm software
Education
Aug 1996 - May 2024 Boyd Anderson High School, Fort Lauderdale, Florida Assisted patients with medication inquiries, insurance claims, and refills. Resolved complex issues, ensuring customer satisfaction and timely service delivery. Streamlined pharmacy processes, reducing wait times and improving customer experience. Consistently met service level agreements and quality metrics. Maintained accurate patient records and prescription information. Ensured compliance with healthcare regulations and company policies.
Worked closely with pharmacists and healthcare providers to address patient concerns. Facilitated effective communication between patients and medical professionals. Proposed and implemented new customer service strategies, enhancing overall efficiency. Adapted quickly to changing protocols and technologies in the pharmacy sector. Managed long-haul deliveries, ensuring on-time performance and client satisfaction. Optimized routes, reducing fuel costs and improving efficiency. Coordinated with dispatch team to streamline loading processes. Mentored new drivers, sharing best practices for navigating challenging routes.
Pioneered route optimization strategies, significantly reducing fuel costs and enhancing delivery efficiency while maintaining exceptional client satisfaction rates.
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