Quality Assurance Manager

Thomas Draper

***********@*****.*** 470-***-**** College Park, GA

Summary

Seasoned Quality Assurance Manager with 19 years of experience in the food industry, ensuring adherence to safety and quality standards. Expert in developing and implementing QA programs, managing inspections, audits, and cross-departmental coordination. Seeking to leverage extensive background in QA management and continuous improvement to excel as a Quality Assurance Manager. Work Experience

Country Home Bakers

FSQA Manager Atlanta, GA Mar 2024 - Present

• Oversees and maintains the Food Safety and Quality Assurance programs, ensuring compliance with regulatory standards and company policies to uphold product integrity and customer satisfaction at Country Home Bakers. Harry & David

Quality Assurance Manager Atlanta, GA Jun 2023 - Mar 2024

• Led quality assurance initiatives to enforce product standards, executing meticulous inspection protocols for incoming inventory and ensuring compliance with safety and legal guidelines.

• Maintained and enhanced cold storage quality programs, closely monitoring environmental factors such as temperature and ethylene levels to advise on necessary adjustments and uphold product integrity.

• Directed a team in analyzing customer feedback and internal audit findings to pinpoint areas for quality improvement, deploying strategies for continuous enhancement of product safety and quality.

• Oversaw the development and implementation of a robust food safety and quality assurance system, guaranteeing adherence to regulatory standards and addressing customer inquiries regarding product quality. Royal Fresh Cuts

Quality Assurance Manager Atlanta, GA Sep 2020 - Jun 2023

• Managed a comprehensive quality assurance program, enforcing strict food safety standards and overseeing microbiological testing to ensure product integrity.

• Responded to customer feedback, implementing solutions to enhance satisfaction and trust in product quality.

• Executed biannual mock recalls and conducted thorough sanitation audits, maintaining an effective pest control program to uphold a hygienic production environment. King of Pops

Quality Assurance Manager Atlanta, GA Sep 2019 - Sep 2020

• Established and executed rigorous food safety and quality assurance protocols, including Good Manufacturing Practices (GMP), Standard Operating Procedures (SOP), Sanitation Standard Operating Procedures (SSOP), and environmental monitoring systems.

• Investigated and resolved product and service complaints from customers and stakeholders, ensuring continuous improvement and adherence to quality standards.

• Managed quality-focused projects to enhance production environments, contributing to the maintenance of high-quality product standards.

Schweid and Sons

Quality Assurance Manager College Park, GA Aug 2018 - Jun 2019

• Instituted food safety and quality protocols, achieving adherence to industry regulations and standards.

• Supervised quality assurance staff, offering direction and oversight while systematically documenting inspections and audit outcomes.

National Novelty Brush Co.

Quality Assurance Manager Lancaster, PA Jul 2016 - Aug 2018

• Implemented and upheld quality assurance protocols, ensuring compliance with industry regulations and customer specifications.

• Led a team of Quality Assurance professionals, focusing on their training and development to enhance performance and expertise.

• Investigated and resolved customer complaints through detailed analysis, contributing to continuous product improvement and customer satisfaction.

Ecolab Inc.

Senior Laboratory Technician McDonough, GA Aug 2008 - Jun 2016

• Executed comprehensive quality assurance assessments for industrial cleaning and sanitation products, ensuring strict adherence to safety and performance standards.

• Coordinated and delivered multiple project timelines, maintaining efficient workflow and meeting critical deadlines.

• Compiled and scrutinized test data, providing accurate analyses for product development and quality improvements. Wayne Farms LLC

Quality Assurance Manager College Park, GA Jul 2006 - Jun 2008

• Oversaw stringent quality assurance protocols, ensuring compliance and addressing regulatory and customer complaints, leading to timely resolutions and sustained product integrity.

• Revised and implemented critical food safety programs, including HACCP, SSOPs, and GMPs, to maintain industry standards and enhance audit performance.

Smithfield Packing

Quality Assurance Supervisor Plant City, FL Sep 2002 - Jul 2004

• Led training for Quality Assurance team, fostering enhanced inspection protocols and contributing to a decline in product rejection rates.

• Conducted comprehensive metal detector and colorimetric analyses, resulting in improved product quality and successful coordination with government inspectors to resolve plant compliance issues. Education

KUTZTOWN UNIVERSITY OF PENNSYLVANIA

Bachelor of Science, Biology-Cell Biology/Microbiology Kutztown, PA 1997 Certifications

HACCP Chilton Consulting 2005

Skills

Food Safety, SQF, Statistical Process Control (SPC), Quality control procedures, Root Cause Analysis, Communication, Problem-solving, Attention to detail, Risk management, Continuous improvement methodologies

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