Process Improvement, project management

Dana Machajewski

Buffalo, NY ***** • ********@*****.*** • 716-***-****

Insurance Underwriting and Analytical Professional

Insurance expert and curricula designer with MBA, Six Sigma certification, multiple industry designations, and track record of rapid career advancement.

High-potential leader with over 15 years in the insurance industry with experience in underwriting management, process improvement, project management and training roles.

Industry-certified Chartered Property Casualty Underwriter (CPCU), Associate in Personal Insurance (API), Associate in Insurance Services (AIS), Associate in Claims (AIC), Associate in General Insurance (AINS) and Associate in Data Analytics (AIDA).

Certified in Lean Six Sigma Methodology with knowledge of Agile, Scrum, and Kanban.

Experienced adult educator and instructor of industry certification courses CPCU 520: Meeting Challenges Across Insurance Operations, CPCU 555: Advancing Personal Insurance Products and AINS 21: Property and Liability Concepts; routinely averaged 91% passing rate for AINS 21 students against national average of 70%.

Sound decision maker and collaborative leader with great coaching, mentoring, and communication skills.

Professional Experience

Liberty Mutual – Buffalo, NY

Senior Product Research Analyst, January 2022 to Present

Lead process improvement across multiple brands and lines of business by identifying and analyzing inefficient and broken processes, and creating and implementing solution sets for both short-term gains and sustainable long-term results.

Selected Contributions:

Overhauled countrywide option form handling by developing a multipronged approach that targeted top processing errors, leveraged automation technology, enhanced form collection and piloted a new process, saving millions of dollars in claims reformation payouts and manual rework.

Collaborated with department leaders and IT to build up data and reporting infrastructure to proactively identify additional opportunities and track results.

GEICO – Buffalo, NY

Product Research and Development Analyst, November 2019 to December 2021

Responsible for analyzing and improving Sales and Service applications and processes while increasing underwriting accuracy, improving the customer experience, ensuring compliance with state insurance regulations and maintaining segmentation.

Selected Contributions:

Instrumental in the development of the company’s first insurance telematics product by analyzing critical underwriting data, writing business requirements for IT implementation, and leading training across the Sales, Service, and Underwriting departments.

GEICO – Buffalo, NY

Instructional Designer, October 2018 to November 2019

Focus on strengthening instructional capabilities and underwriting knowledge throughout the organization. Met with subject matter experts to identify training needs, developed applications to execute superior curricula, and monitor results. Designed storyboards for eLearning development.

Selected Contributions:

Developed Underwriting Crash Course series to introduce entry-level agents to foundational insurance concepts.

Created and executed training program for insurance designation courses for multiple levels of associates.

GEICO – Buffalo, NY

Underwriting Training Analyst, June 2015 to October 2018

Drove underwriting processes, delivered expertise, and conducted training as key contact, mentor, and coach for regional underwriting trainers. Analyzed existing regional insurance underwriting material to identify gaps and training solutions and collaborated with regional underwriting departments to review procedures.

Selected Contributions:

Created new training programs, including a course for newly hired underwriters nationwide, an instructional guide for a new computer application, and modules to improve insurance underwriting decision-making.

Completed New Jersey photo inspection process review as Green Belt candidate with Lean Six Sigma.

Instrumental in deploying PUMA, an inventory management system for underwriting departments.

Completed training on Agile methodology, Scrum, and Kanban.

GEICO – Buffalo, NY

Underwriting Supervisor, November 2014 to June 2015

Leadership role accountable for ensuring 98% weekly inventory completion rate. Focused on queue loading work, strategically managing associate schedules, and carefully reviewing inventory reports. Provided coaching for underwriters and technicians to ensure high quality and accuracy of work.

Selected Contributions:

Assumed responsibility for organizing several department and regional events.

Managed Underwriting teams that consistently met and exceeded inventory completion while maintaining superior quality results during compliance audits and market conduct exams.

GEICO – Buffalo, NY

Underwriting Trainer, May 2013 to November 2014

Leveraged expertise in underwriting by training new department roles: Technician I & II, Underwriter I & II, and Policy Fraud Underwriter. Also trained tenured underwriting associates on newly implemented process work flows.

Selected Contributions:

Created a refresher training for experienced underwriters to review key processes.

Played strong mentoring role for underwriting associates interested in training opportunities.

GEICO – Buffalo, NY

Insurance Underwriter, August 2010 to May 2013

Analyzed data from multiple information sources and documentation to calculate risk of loss from policyholders. Focused on process management and continuous improvement via Six Sigma Yellow Belt.

Selected Contributions:

Selected by management to complete Associate Development Program for rising leaders.

Education

Master of Business Administration, 2014

D'Youville College, Buffalo, NY • Concentration in Marketing

Bachelor of Arts, 2008

Canisius College, Buffalo, NY • Double-majored in Anthropology and Criminal Justice

Credentials

Chartered Property Casualty Underwriter (CPCU)

Associate in Personal Insurance (API) • Associate in Claims (AIC)

Associate in Insurance Services (AIS) • Associate in General Insurance (AINS) • Associate in Data Analytics (AIDA) Certified in Six Sigma • Previously licensed insurance producer in the states of NY, NJ, and CT

Professional Memberships

President, Buffalo Chapter of the CPCU Society, 2023

Vice President, Buffalo Chapter of the CPCU Society, 2022

Treasurer, Buffalo Chapter of the CPCU Society, 2021

Secretary, Buffalo Chapter of the CPCU Society, 2020

Chairperson of Candidate Development, Buffalo Chapter of the CPCU Society, 2016

Member, Insurance Club of Buffalo, 2016-2022

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