Help Desk Service

Stephen Agyepong

281-***-****)

**************@*****.***

My objective is to obtain full time employment with an organization where I can utilize my skills to maximize operations. I am a team player that welcomes new challenges and opportunities.

Work Experience

January 2021 to present.

Freeway LLC

Houston, TX Help

Desk -Remote

Duties:

• Virus removal, tune ups, clean ups, wireless network issues, hardware installations and windows repairs.

• Map computers to printers and test printing for each computer and printer.

• Troubleshooting or resolving any connection problems.

• Installing and uninstalling programs on computers, IOS and android mobile phones.

• Set up new users with laptops, mobile phones, tablets, and VPN setup.

• Troubleshooting computers, mobile phones and tablets.

• Managing active directory.

• Accept incoming client troubleshooting calls and emails.

• Responding to client tickets and input my troubleshooting steps via service desk ticketing system

February 2020 to December 2020

Blessed Hands Care LLC

Alexandria, VA

Help Desk

• Accept incoming client troubleshooting calls and emails

• Follow up on open tickets, keeping the client informed of any updates to their ticket

• Update client documentation as needed

• Laptop and Desktop preparation and setup

• Provision/Deprovision user accounts

• Log accurate and detailed case notes within the Service Now ticketing system

• Imaging

• Setting up laptops, Mobile phones and tablets and troubleshooting its issues. Awards and Recognition:

• Received A supervisor award for going above and beyond for members.

• Received an award in training for being an example to others as the most valuable teammate.

Education:

Bachelor of science in Information Technology Management -University of Professional Studies Accra -Ghana

Certification:

Security Plus

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