Customer Service Data Network
Resume:
.
Nairobi, Kenya *****
**********@*****.***
Bold Profile
PROFESSIONAL
SUMMARY
Proficient Telecommunications
Engineer with broad-range national
and international experience in
voice and data network support
and installation. Creative customer
service during catastrophic events.
Strong process management skills
to streamline implementations,
configurations and operations.
Detail-oriented with focus on
storage and virtualization and
proven leadership ability. Expert in
JCNA and SRX20 equipment.
to streamline implementations,
configurations and operations.
Detail-oriented with focus on
storage and virtualization and
proven leadership ability.
SKILLS
Voice and data cabling
installation
Hardware installation and
configuration
Supporting VoIP
Licensed and unlicensed
wireless
Network field installations
Telecommunications equipment
Gerald Mararo
EXPERIENCE
November 2023 - Current
Installer/Technician KBR Kellogg Brown & Root DIEGO GARCIA, British Indian Ocean Territory
Corrected malfunctions with troubleshooting and problem-solving abilities
Completed reports detailing installation and repair services and submitted to billing department
Utilized hand tools, power tools, and equipment to complete installations efficiently and safely
Submitted daily progress reports detailing tasks completed, challenges faced, and recommendations for improvement
Examined materials to locate defects and worn areas
Troubleshot issues encountered during installations, making necessary adjustments or repairs as needed
Followed installation instructions and blueprints to ensure proper placement and alignment of components
Reduced corrosion by applying rust-resistant coatings
Conducted pre-installation site inspections to identify potential obstacles and determine appropriate solutions
Observed safety protocols and OSHA regulations to protect personnel, company assets, and equipment
Kept clean work area by disposing of waste materials properly throughout installation process
Collaborated with team members to coordinate tasks and meet project deadlines
Maintained detailed logs of repair, maintenance, and installation jobs
Managed smooth installations, fabricating missing parts and using minor carpentry abilities to create a professional look
Connected components and wiring with good soldering and welding abilities.
Tested installed hardware and software to ensure proper functioning.
Performed troubleshooting to diagnose and resolve system issues.
Installed complete systems at new residential and business construction sites.
Routinely inspected equipment for preventive and emergency maintenance needs.
April 2018 - November 2023
Electrical Supervisor VAST DATA NETWORK Nairobi, Kenya
Experienced with solar panels installations ATC Kenya project in Nairobi, Nyeri, Kirinyaga, Kiambu, Meru, and Kisumu
Understand building codes and complete installations in conformity with them
Excellent customer service skills
Great ability to wire equipment into the power grid
Installed mounting brackets for solar panel installations on rooftops and other locations
Installed panels solar shingles and solar modules
.
DataPower XI50 Integration
Appliance
Telecommunications repair
Network architecture design
Load generators
Concord
Microsoft Windows NT IT
platform
Project leadership
Quality of service and data
routing
Client/server IT platform
Social Perceptiveness
Maintenance & Repair
Excellent Communication
Microsoft Office
Analytical Thinking
Time Management
Computer Skills
Teamwork and Collaboration
Clerical Support
Supervision and leadership
Microsoft Word
Public Speaking
Conflict Resolution
Relationship Building
Customer Service
Flexible and Adaptable
Critical Thinking
Configuring Equipment
Commercial Driving
Tool Inventory
Maintenance
Read And Write
Equipment Testing
Safety Practices
Parts Inventory
Tank Installation
Troubleshooting Systems
System Repair
Educating Customers
Siemen BTS Nokia Siemens
node B installation
G.S.M antennae, feeder, and
cable installation
T.D.M.A troubleshooting and
repair
Huawei C.D.M.A B.T.S
installation, commissioning, and
integration
Alcatel for Celtel Kenya
installation
Electrical and Electronics
Engineering:
Telecommunications
Wired newly installed equipment into the power grid
Completed testing and troubleshooting of newly installed solar energy systems to ensure they worked appropriately
Resolved any issues or conflicts that arose during project execution
Assisted in the design and implementation of energy-efficient systems
Supervised electrical teams for efficient project completion
Coached crew in installation procedures and other processes as the main technical resource
Protected workers by setting up and initiating safe work procedures involving electrical equipment
Met work objectives consistently by monitoring scopes, budgets, and schedules for electrical work
Operated plant equipment and services, including cost control and quality assurance
Provided technical guidance to electricians on complex installations and repairs
Minimized downtime impact, scheduling equipment service and repair during off-peak hours
Assigned workers tasks and schedules for specific jobs based on individual strengths
Managed site safety through improved training and inspection strategies.
February 2015 - March 2018
Network Operation Engineer SOLITON TELMEK Nairobi, Kenya
Monitored and maintained network and software components according to established guidelines and best practices
Identified and categorized equipment issues, responding to calls-for- service to maintain NOC effectiveness
Coordinated installation, testing, and implementation of network operation equipment, physical facilities, and infrastructure
Orchestrated and led shared projects, collaborating with other engineers to configure and maintain network monitoring thresholds
Planned and oversaw scheduled infrastructure upgrades and integration to respond to organizational demand
Coordinated and documented preventive, proactive, and corrective maintenance requirements
Provided recommendations to customers and the leadership team to improve the stability of infrastructure components
Provided regular status updates to customers regarding open tickets
Authored, scheduled, and maintained network activities and MOPs to reach optimum operations levels
Applied deployment best practices and proper security protocols in network management
Prioritized simultaneous projects to perform effectively under shifting deadlines in a fast-paced environment
Researched and read up on new and unfamiliar technologies for quick and effective adoption
Technically supported the project planning team for the development and implementation of proposals and solutions to address hardware and software problems and network emergencies
Analyzed, troubleshot, and enhanced network performance to drive efficiency
Worked with sustaining engineering teams to investigate and resolve software and hardware defects
.
System repairs
Electrical Wiring
Construction knowledge
Equipment Installation
Electrical Systems
Power Tool Operation
Site surveys
Network setup
Troubleshooting and testing
Led team development and assisted in project management coordination
Planned and designed projects and analyzed existing network systems and procedures to foster efficiency and effectiveness
Developed strategies, budgets, and deployment plans to inform and influence management and stakeholders
Installed, supported, and maintained company hardware and software infrastructure according to best practices
Implemented WAN and LAN designs in multi-datacenter configurations
Acquired and maintained advanced knowledge of networking protocols
Diagnosed network problems involving a combination of hardware, software, power, and communications issues.
March 2008 - October 2013
Field Supervisor Network Support Service Juba, Sudan
Installation of micro-wave point-to-point South Sudan region space diversity 3.0 in Juba, Kabwata, Yei, Wau
Protected team members from unsafe practices and environments, monitoring and correcting conditions
Evaluated performance and progress and made proactive adjustments
Supported engineering teams on completion designs, workover, and production facility modifications
Promoted availability of vendor resources through continuous contact and coordination
Delivered new-hire orientation, training, and ongoing educational programs to foster team development
Calculated materials and labor required to complete jobs on schedule and prepared estimates
Sourced suppliers and purchased necessary materials for work
Directed projects according to schedule and quality demands
Inspected sights to evaluate safety, operations, and crew performance against objectives
Operated heavy equipment on a daily basis
Oversaw daily operations at the site, keeping team production moving at an optimal pace
Developed budgets for projects and monitored expenses to control costs
Reviewed work orders and specifications to determine the timeframe needed to complete the job
Met with business contacts and assessed company needs to develop appropriate and effective solutions
Managed site safety through improved training and inspection strategies
Identified, measured, and marked site locations using measuring and marking equipment
Reviewed work progress against project goals and milestones
Oversaw installation, maintenance, and repair of equipment on job sites
Facilitated communication between field personnel, contractors, and clients
Verified accuracy and condition of material deliveries and addressed discrepancies
Established safety guidelines for all workers on-site; conducted routine inspections to enforce adherence
Prepared progress reports for upper management detailing milestones achieved
.
Liaised with subcontractors to negotiate contracts, resolve issues, or clarify expectations during collaborations
Worked directly with customers to schedule timelines, negotiate pricing, and resolve problems to maintain satisfaction
Ensured compliance with local, state, and federal regulations for all field activities
Conducted regular site visits to ensure work quality and adherence to deadlines
Read specifications and blueprints for construction activity planning
Mitigated project delays with requisite resource budgeting and alignment
Helped workers complete tasks with hands-on assistance at job locations
Fulfilled production schedules by adjusting workforce size, team operations, and project deliverables.
August 2006 - February 2008
Field Technician/ Team Leader West Montage Communications Nairobi, Kenya
Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
Performed annual service visits and completed preventive maintenance on systems
Calibrated new and existing equipment for optimal performance
Installation of Siemen BTS Nokia Siemens node B installation in Nairobi and Rift valley
Site master compliant Installation of G.S.M antennae, feeder, and cable
Field supervisor consultation and troubleshooting and repair of T.D.M.A machines (network of world company in South Sudan)
Site survey supervision of Huawei C.D.M.A B.T.S installation, commissioning, and integration (Telkom Kenya)
Completed basic field maintenance, installed new equipment, and replaced worn components
Troubleshot and independently resolved system issues across the field
Transported equipment to appropriate facility locations and performed installations
Performed routine equipment maintenance and inspections to maintain system performance.
November 2005 - September 2006
Technician Trainee H. Young Communication Ltd Nairobi, Kenya
Liaised with internal departments to optimize productivity and efficiency
Tended to machines, troubleshot malfunctions, and completed basic repairs to keep equipment fully functional and well-maintained
Demonstrated to customers proper methods for operating equipment after it had been installed
Installation of G.S.M antennae, feeder, and cable Site master compliant
(Alcatel for Celtel Kenya and project only to mention a few examples)
Hands-on experience in troubleshooting, testing, and maintenance of the above
Troubleshot hardware, software, and network issues on a variety of devices
Conducted installations by climbing to heights on ladders and scaffolding
.
Calibrated, maintained, and repaired equipment for reliable performance
Conducted diagnostic tests to identify issues and determine necessary repairs
Installed, dismantled, and reconstructed equipment required by the customer or order
Satisfied customer needs by making recommendations using appropriate field automation systems and procedures
Calibrated instruments and tools to ensure accurate measurements during testing
Educated customers regarding system usage and additional products and services
Assisted in the development of new processes and technologies for increased efficiency
Monitored inventory levels of spare parts, ordering replacements as needed
Evaluated new tools and technologies for potential implementation within the organization
Stayed ready to handle expected maintenance needs by keeping tools organized and an optimal supply of spare parts
Added grommets onto canvas manually with mallets and punches or with eyelet machines for larger jobs
Corrected malfunctions with troubleshooting and problem-solving abilities
Calibrated systems to effectively meet typical demands based on good knowledge of baseline performance and maximum capacities
Restored service during off-hours by professionally handling emergency calls
Developed relationships with customers through follow-up communication
Installed and maintained technical equipment for various industries. EDUCATION
November 2006
Diploma Electrical and Electronics Engineering: Telecommunications Technical University of Kenya, Nairobi, Kenya
CERTIFICATIONS
JCNA, 04/2016
National Construction Authority, 09/2023
Gravity Training, 06/2022
Zero harm awards, 01/2024
Fall protection, 01/2024
Respiratory protection, 01/2024
Fatigue management, 02/2024
Personal Protective Equipment, 12/2023
LANGUAGES
1.English - Advanced (C1)
2.Kiswahili
.
REFERENCES
Mr. Mike Musembi, Frontier optical network, 072*-******
Esther Wambui Truvet 071*******
Daniel Mwangi, West Montage, 072*******
.
Contact this candidate