Project Coordinator Technical Support

MAXWELL DENNIS BUSULA

***********@*****.*** +244-********* (Work), +254-********* (Home)

Street ***,****** **** ****** - ****** B,C1,C Male Kenyan linkedin.com/in/maxwell-dennis-busula-07401291

PROFESSIONAL SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Education

Jan 1996 - Dec 1999 Diploma In Telecommunication Engineering Technical University College of Mombasa

Jan 1991 - Nov 1995 Kenya Certificate of Secondary Education St. Ignitius Mukumu Boys' High School

Employment

Mar 2023 - Present Project Co Ordinator

Blinder LDA Angola, Luanda, ANGOLA

* Assign tasks to team members and helping them understand what is expected from them in terms of milestones and deliverables.

* Monitor project progress and team members performance and provide updates to all project stakeholders.

* Am a liaison between my project team and project clients who are Digis, Unitel and Nokia - Angola.

* Analyze data related to projects in order to identify areas for improvement or optimization opportunities.

* Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.

* Collaborated with senior leadership on strategic planning initiatives related to future projects.

* Coordinate with internal departments as well as external vendors to ensure successful completion of tasks.

* Submitted project deliverables to clients, consistently adhering to quality standards.

Apr 2019 - Mar 2023 Wireless Field Technician

Innovis Telecoms Services Limited, Bungoma, KENYA

Maintain GSM Base Station Transceivers and a Data Center. Roll out of new Base Station Transceivers, transmission media I.e. Microwave and Fiber Optics Nodes.

Hybrid Power management,configure,troubleshooting on Vertiv Rectifier System,IPMU (Integrated Power Management Units) Managing customer complains regarding data, calls poor coverage and optimization tasks.

Keep records, back up files manage configuration data for all nodes and transmission media plus spares inventory.

Enforce Health and safety measures at work with set OHS standards. During this period I participated in modernization of Airtel network with introduction of Air scale Base Station, Huawei 910 ATN switches, CX600 Routers for 5G roll out.

Perform Preventive maintenance, backups and first hand troubleshooting on Nokia Air scale Base Transceiver Stations, BSC,RNC, Photonic Service Switch(PSS) for Optical&Packet Transmission. Consistently met my short and long-term Key Performance Indicators. Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements. Collaborated with engineering teams to develop solutions to technical challenges encountered in the field and preparation of Incident Reports.

Investigated root causes of recurring problems with specific hardware or software configurations.

Communicated regularly with management regarding progress made on assigned projects or tasks.

Experienced to work with Electrical Power equipment. Jan 2009 - Mar 2019 Senior Field Force Technician

Nokia Solutions Networks, Bungoma,KENYA

* Maintain 100% quarterly preventive maintenance on BSS element on Airtel Kenya Managed Services platform.

* Maintain Radio Network Availability KPI of not less than 99.8%.

* Accurate weekly and monthly reports on Preventive Maintenance, Curatives, Spare Inventories.

* Accomplished new role outs to LTE (4G) with the introduction of the MME in my cluster.

* Service upgrade to IP platform with IP routing/Protocol, introduction of PABIS,decommission of Time Division Multiplexing technology Transmission.

* Role out of packet switching equipment i.e Huawei ATN 910B,CX600 metro service router for integrated bearer network supporting VLAN mapping for enhanced customer experience

* Implementation of NPO activities for Network Optimization.

* Introduction of 9500 Mobile Packet Radio (MPR) Transmission Radio for enhanced bandwidth on the 15/7 GHz frequency spectrum in the network ideal for mobile backhaul last-mile service access. Support the smooth evolution from the old TDM to IP/Ethernet network

* Knowledgeable in fiber technology troubleshooting with the ODTR

(Optical Time Domain Reflectometer)

* Deployment of the Alcatel 1646 Synchronous Multiplexer a customer premises Equipment for delivery of TDM and Ethernet services. A high density/capacity and high speed synchronous mode for fast ethernet Gigabit Ethernet and PDH interfaces.

Jun 2006 - Dec 2008 Field Support Technician

Celtel Kenya Limited, Kericho,KENYA

* Deployment of microwave link with new technology in packet switching

(Dragonwave FPMR Radio)

* Implementation of high capacity transmission fiber platform via vendor fiber optic infrustructure for redundancy to minimise downtime.

* Ericsson Mini link installation and maintenance from Alcatel UX Transmission.

* Supervised the installation of Dense Wavelength Division Multiplexing transport architecture(DWDM) to support in the new role out of 3/4G technologies from Nokia.

* Supervised, Commissioning of the NSN Flexi Edge&Multi radio BTS,Flexi WCDMA BTS for enhanced packet/data services

* Decommissioning of outdated Alcatel Evo BTSs,PDH Microwave LX/UX installations.

* Configure routers and switches for local area networks.

* Diagnosed hardware and software problems and determined corrective actions needed with support from level 2 and Back Office.

* Maintained inventory records of all equipment serviced in the field. Skills Computer Proficiency&Microsoft

Office.

Gigabit Ethernet Networks

IP Routing & Local Area Networks

Adaptability

Interpersonal Skills

Work at Height (Rigging).

Electrical Circuitry

Troubleshooting

Computer Application

Data Center Operations and

maintenance

Network Optimization

Written and Verbal

Communication Skills

Co ordination & Leadership

Defensive Driving Skills

Study and Interpretation of

Blueprints

Agile Methodology

Working with Ladder

Languages English Swahili

Achievements * Optical and Packet network expansion with the introduction of Photonic Service Switches 1830PSS-32 installed,commissioned and integrated successfully for Airtel Data Center in 2021.

* Achieved the modernization and roll-out of 3G & LTE technologies for Airtel Kenya with Nokia Multi-radio technology successfully in 2015

* Supervised successfully the upgrade of Microwave Packet Radios Dragonwave -FlexiPacket Multi Radio that support Ethernet traffic for advanced packet transport for Airtel Kenya Limited in 2015

* Successfully participated in the migration from the old Airtel- Alcatel Lucent TDM traffic to Nokia-Packet traffic in 2010.

* Successful accomplishment the integration of L2600 for Airtel Kenya 5G with AEHC Airscale mMIMO Adaptive Antenna in 2022.

* Supervised successfully the upgrading of MPR(Microwave Packet Radio to Wavence Ultra-Broadband Transceiver(UBT) for increased Bandwidth for Airtel-Kenya 5G Technology in 2021.

* Installation and commissioning of Huawei ATN910 Series switches and CX600 Routers early 2022 for Airtel-Kenya.

* Implementation of Solar powered Hybrid system to curb on OPEX by American Towers for Airtel-Kenya in 2021

* Successfully participated in roll-out of new Africell network in Lubango Angola with Open-RAN and full Nokia UBT-Wavence Microwave Backbone Transmission 4+4 configuration in 2023.

* Won an Integration and network alarms resolution Project with Unitel Angola in August 2024 because of a highly skilled technical Team from Blinder LDA

Kenya Technical Board

Registration

Registered by Kenya Engineering Technology Registration Board (KETRB) Certificate No. C00832/1-19

Automobile Association of

Kenya

Intermediate Defensive Driving Training Certificate No.16922 Computer Learning

Centre - CISCO.

Interconnecting Cisco Networking Devices:Accelerated (CCNAX) 3.0 Certificate No.110347

LinkedIn Learning Electrical Systems:Communications and Data &Reading Drawings and Schematics.

Nokia Academy - Licences Installers Licences L0,L1 and L2 IFSA - TRAINING

ACADEMY

Fire Prevention and Fire fighting

Nokia ACademy - Drone

Training

Nokia Drone Networks (NDN) Hardware and Support Training Nokia Academy - Kaizen &

Lean Sigma Trainings

Elimination of Wastes and Reduced Errors & Defects Trainings Nokia Academy - ESD

Training.

Electrostatic Discharge &Calibration Awareness

References References available upon request.

Contact this candidate