Customer Service Rep

ÏMARIA ESCOBEDO

Milwaukee, WI *****

414-***-****

**********@*****.***

OBJECTIVE

Mature individual looking for a permanent position in a company that is customer service and employee

oriented.

Key Strengths

• Established ability to maintain high level confidentiality

• Bilingual English/Spanish

• Able to work in a team fostered environment

• Excellent telephone etiquette

• Exceptional customer orientation

• Flexible and organized

• Ability to prioritize work

• Excellent communication skills

Professional Experience

Milwaukee Public Library

Bilingual circulation aide

10/2021-06/2022

Duties included: assisting patrons in finding books. Translated Spanish speaking community.

Worked in office setting and sorting and filing

University Accounting Service

Operation Support Specialist/bilingual customer service rep. New Berlin, WI 07/2013- 07/2018

Essential duties and Responsibilities include:

• Assisted all company departments by processing mail, forms, answering emails and

faxes.

• Took Spanish calls regarding student loan payments, forms or benefits.

Order Express

Customer Service Rep. Milwaukee, WI 11/2012-06/2013

Essential duties and Responsibilities include:

• Cash handling, cashed checks

• Send money internationally and state wide

• Open and close the store nightly

• Customer service serving the Hispanic community

• Work closely with branches throughout Mexico

Milwaukee Electric Tool

Bilingual Customer Service Representative Brookfield, WI 07/2010-10/2012

Essential duties and Responsibilities include:

• Worked in call center/office setting by using all types of office equipment

• Filed reports for several branches throughout the United States.

• Answered calls regarding tool repair and purchases.

Education

Milwaukee Area Technical College. GED 1998

Milwaukee Area Technical College. Medical Interpreter 2018

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