Sales Representative
Resume:
Francisco Leal Jr.
Las Cruces, NM 88011
***********@*****.***
Summary
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Work experience
Residential Support Specialist
Families & Youth Innovations Plus - Las Cruces, NMJanuary 2024 to April 2024
Responsible for ensuring the safety, supervision, and welfare of youth residing at the facility.
Supervised the needs of youth, including transportation to/from school and appointments; housekeeping and custodial duties; food preparation and handling; participation in life skills, educational, and recreational programming; and assisting youth with activities of daily living.
Performed crisis intervention and case management support in collaboration with case manager, clinical and supervisory staff.
Seasonal Retail Sales Associate
Spencer’s Gifts - Las Cruces, NMOctober 2023 to December 2023
Supported the Store Management Team in the setup, merchandising,
pack-up and teardown of a seasonal store display.
Responsible for maintaining Guest Services as per Company Standards
Assisted the Store Management Team by generating sales, sign waving, general housekeeping, merchandising, signing, pricing, POS operations and loss prevention.
BDC Internet Sales Representative
Nissan Of Las Cruces - Las Cruces, NM
April 2023 to August 2023
Responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up onall
unsold customers (e.g., internet leads, showroom visits, and incoming calls).
Generated repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
Communicated effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
Generated repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
Communicated effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
Managed Internet sales leads, responded to inquiries in a timely fashion, and answer questions on available stock and product performance.
Maintained an ongoing customer database to capture repeat business and kept website up-to-date with vehicle specifications and availability.
Scheduled appointments with interested buyers for test drives and delivery of vehicles.
Customer Service
Representative II
General Dynamics Information Technology - Las Cruces, NMOctober 2022 to April 2023
Processed transactions by telephone internet and correspondence from customers and representatives.
Entered and maintained database records of customer profiles and status reports.
Acted as liaison for customers of Medicare services.
Maintained knowledge of Medicaid products and processed coordination of benefits.
Customer Sales Representative
MCI World Market - Las Cruces, NMOctober 2020 to September 2022
Handled inbound and outbound calls in a courteous, timely, and professional manner.
Listened to customers, understand their needs, and wants.
Followed the process of the client sales program
Accurately documented and processed customer sales.
Followed all required scripts, policies, and procedures.
Utilize knowledge base and training to
accurately answer customer questions.
Complied with requirements surrounding confidential and personal information.
Appropriately escalate customer issues with management.
Attended meetings and training, reviewed all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
Education
Some College in Business Information Systems
Doña Ana Community College - Las Cruces, NMJanuary 2012 to March 2012
Some College in Criminal Justice
Community College of the U.S. Air Force - Montgomery, ALDecember 1987 to October 1992
High school diploma
Burges High School - El Paso, TXSeptember 1983 to June 1987
Skills
Restaurant experience
Developmental Disabilities Experience
Loss Prevention
Food service
Computer Networking
Food Handling
Guest Services
Merchandising
Crisis Intervention
Serving
Languages
English - Fluent
Spanish - Intermediate
Military service
Branch: United States Air Force
Service country: USRank: E-4December 1987 to December 1995
Trained in law enforcement and combat tactics and weaponry knowledge.
Protected the people, property and resources on Air Force bases around the world.
Conducted investigations for on-base incidents
Directed all traffic and enforced traffic regulations on base.
Commendations
Air Force Achievement Medal with One Bronze Oak Leaf Cluster (2 medals)
National Defense Medal
SW Asia Medal with one Bronze Service Star (2 medals)
Air Force Good Conduct Medal with One Bronze Oak Leaf Cluster (2 medals)
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