Customer Service Human Resources

Keisha Catulle

**** *** * ********, ** ***** 929-***-****

***************@******.***

Objective: To ensure a position within a progressive organization, where I can develop my skills and become a valuable contributor to further the goals of the corporation.

EXPERIENCE

Human Resources Administration., Brooklyn- Social Worker Supervisor

December 2022-Present

Maintain a 100% customer service satisfaction rating.

Assisting clients with application and resources.

Diffusing irate situations

Supervising and collaborating with staff members

Test and Trace Crops., NYC Health + Hospitals/Remote- Case Investigator.

May 2020- April 2022

●Maintained a 100% customer service satisfaction rating.

●Reading and understanding the case’s test results.

●Completing intakes and contact tracing.

●Phone calls, writing reports and notes, weekly group huddles.

Cypress Hills Collegiate Prep, Brooklyn-Intern and Paid Intern.

August 2020- May 2021

●Outreach students ages 14-18 yrs.

●Group and individual sessions.

● Collaborations with staff members

Forestdale INC., Queens — Intern

January 2019 - May 2019

●Interaction with children ages 6 months-12 years old

● Supervised and facilitated visits between families.

●Support and address parents’ inquiries and concerns.

EDUCATION

York College CUNY, Queens NY- MSW

August 2020-May 2021

●Mental health and diagnoses

●DSM-5

●Internship with Cypress Hills Collegiate Prep

York College CUNY, Queens NY — BS Social Work

August 2015 - May 2019

●Study Abroad in Moldova (June 2019-July 2019)

●Completed numerous courses in Social Work, biology, and health science.

●Internship at Forestdale INC.

SKILLS

●Able to solve undersized and problematical tasks.

●Computer skills including Windows, Microsoft Word, PowerPoint, Excel, Internet

●Public speaking

●Understand written and verbal English.

Language

Haitian Creole

English

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