Front Desk Administrative Assistant

Guadalupe Lucio

Berkeley, CA ***** 510-***-**** ************@*****.***

Administrative Assistant Receptionist Project and Event Coordinator

Professional Summary

Managed front desk on a daily basis. Performed a variety of administrative and clerical tasks. First point of contact for clients and attorneys. Provided administrative support for all the office.

Welcomed guests, directed clients and coordinated front desk activities, provided hospitality and administrative support, including distributing correspondence and redirecting phone calls. Motivated and stable with a can-do attitude.

Highlighted Skills

Welcomed guests and clients to office Provided office support when needed

Provided information to visitors and guests Performed clerical duties

Ordered supplies Kept the front office clean and organized

Professional Experience

Caregiver, Berkeley, CA 2014 -2017

Career hiatus provided full-time supervision for family member; Transportation to medical appointments, allocated medicine, managed family affairs.

Sales Account Executive 2012 –2013

Merrill Corporation, San Francisco, CA

Made regular visits to clients and also made cold calls to establish a rapport with perspective clients.

Researched civil cases coming down the pipeline that were clients of mine for future business. Followed the cases to the point that I could position myself to gain their business.

Went through all my clients in CRM software to make sure everything was correct and up to date. Added clients as necessary and constantly updated.

Designed and implemented thank you events for clients.

Principal 2007 – 2013

XACT Reporting, San Francisco, CA

Hired and trained staff.

Designed all marketing material and made presentations and outreach to perspective clients.

Reached out to court reporters in other states to get them the reporters to work on upcoming depositions, followed through by having direct contact with court reporter. Also scheduled daily depositions both incoming and outgoing.

Handled all confidential documents with care.

Made sure all transcripts were delivered in the time frame required by the courts and/or with attorneys.

Sales Account Executive 2006 -- 2009

Esquire Deposition Solutions LLC, San Francisco, CA

Top producer for much of the time I worked at Esquire.

Attended Association meetings for attorney’s and legal secretaries to meet people and introduce them to our company and services.

Researched law firms in San Francisco and surrounding areas for possible business opportunities. Made appointments and made presentations.

Was invited to many functions organized by my clients.

I was recognized for seeing more clients per month than other sales executives.

Consultant 2005 – 2008

Center for International Trade

Vista College (now Berkeley City College)

As first point of contact interviewed clients to discuss their needs, assessed their needs and researched and/or contacted other organizations for referral.

Helped write business plans

Researched and sourced trading partners or products for clients.

Produced, monthly and quarterly reports as per our funding.

Wrote, voiced and produced video for all seven International Trade Centers.

Answered all calls for inquiries about our center. Researched answers to provide callers with information about International Trade. Oversaw he daily function of the office. I was responsible for all interaction with the public. Provided information through e-mail and phone and/or letters.

Represented the office at all community functions and attended all off-site meetings with other Trade Offices.

Other relevant previous experience

Television Reporter for 10 years, KSBW TV, Salinas/Monterey

Legal Secretary in both civil and criminal law.

Supported the director of marketing division of Hewlett Packard and also worked at HPTV as a producer/associate producer.

Provided medical transcription at Alta Bates, Cardiology Department and worked as Secretary for the Chief of Medicine in a large hospital. Knowledge of medical and legal terminology.

Education/Training

Bachelor’s degree/Communications/Public Policy

New College of San Francisco, San Francisco

UC Davis Institute for Campaign Management

Certification

Currently taking courses for Office 365 to refresh and update my knowledge. Will be certified soon.

What Really Matters

I have a good work ethic. I am a team player. You can count on me to show up on time every day and listen to my team leader. I am a quick learner and willing to undergo any required training for my new career at half rate, even volunteer until I am up to speed. I am bilingual in Spanish.

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