Supply Chain Quality Control

Flora West

H: 847-***-**** *********@*****.***

A seasoned Manager in the Dental field, I excel in identifying operational and performance issues to resolve concerns. Adept at analyzing operational performance to identify pain points and provided actionable solutions to management. I have worked in both private and corporate dental practices and have a wealth of knowledge and skills in the field. My attention to detail ensures that each patient receives the highest quality results possible. Dental Ceramist Manager, GCDL, 2011 to 2023 Prospect Heights, IL

• Supervised ceramists in fabricating of dental appliances including Zirconia PFM’s, Emax, and Implants.

• Responsible for Supply Chain, Operations, and Quality Control in the manufacturing support and improvement of existing products.

• Responsible for training and mentoring Ceramists on processes and procedures.

• Facilitated moving from 90% outsourcing to 40% outsourcing saving the company 25%.

• Researched, evaluated, and procured in-house dental equipment to create dental appliances in-house.

• Setup equipment as per specific technical specifications. Demonstrated and trained on new dental equipment technology and best practices.

• Ensured Ceramists followed proper safety and maintenance procedures.

• Completed Continuing Education as mandated by the Illinois Department of Financial and Professional Regulation.

• Served as the liaison between Ceramist Engineers using Itero software.

• Basic knowledge of CEREC machines using 3D-imaging software. Dental Ceramist Manager, Choice Dental, 2002 to 2011, Arlington Heights, IL

• Maintained new customer relations by responding to questions and concerns. Proactively followed up to ensure the highest level of customer satisfaction.

• Built relationships with dental offices and conducted in-office demonstrations of the latest dental apparatuses.

• Responsible for marketing new products by meeting with dentists and educating them on our newest offerings.

• Trained, and mentored staff to ensure smooth adoption of new technologies. Dental Ceramist, Northwest Dental Laboratory, 1996 to 2002, Schaumburg, IL

• Duties included the shaping, staining, and function of dental devices implanted by dental professionals.

• Served as the primary liaison for scheduled pick-up and deliveries of dental products.

• Provided training and technical support to new assistant dental technicians.Tested new manufacturing products and presented results and suggestions to management.

Dental Ceramist, Heritage Dental Laboratory, 1994 to 1996 Schaumburg, IL

• Photographed client's dental work (before and after). Presented final product, with doctor's supervision, to the patient.

• Conducted service calls and acted as a troubleshooter at physician offices.

• Delegated portions of projects to subordinate assistant dental technicians. Claims Administrator 1984 to 1988 Allstate Insurance Company Northbrook, IL

• Responsible for administrative support activities for the company’s Sales Agents.

• Duties included the interpretation and implementation of company policies and controls that affected the Agents in the field. Promptly resolved customer discrepancies and complaints concerning insurance policies and claims to complete satisfaction. Education, Certifications and Special Skills

Associate degree, Applied Science Dental Laboratory Technology, Triton Community College, Graduated 1989

• Supply Chain and Operations

• Quality Control

• Customer Service

• Training and Mentoring

• Management

• Dental Materials Science

• CAD/CAM Technology

• Ceramic Processing and Fabrication

• Porcelain Laminate Veneers

• Esthetic Dentistry

• Base knowledge of CEREC

• Base knowledge of Itero Scanners

• Google Docs/Google Sheets

• Microsoft Office

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