Guest Service Inventory Management

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Michael D. Banks

*********@*****.*** 312-***-****

*** ******* ******, *********, ******** 60102

Motivated and service-oriented Bartender with thirteen years background ensuring quality and safety in bar operations. Skilled at recommending food and beverage pairings, providing excellent guest service, and creating new cocktails. Well-versed in POS systems and day to day operations.

• Sales and marketing • Mixology • Bar and kitchen operations

• Team training and development • POS system operations • Administration and management

• Inventory management • Customer relations

Bartender

Dineamic Hospitality Group – Chicago, Illinois June 2019 - Current

• Leveraged craft beer and cocktail knowledge to make informed recommendations.

• Drove customer satisfaction, preparing expertly-crafted drinks and pouring beer and wine selections.

• Maintained aesthetic bar appearance through continuous cleaning, organizing, and supply replenishment.

• Ensured all liquor was properly secured before, during, and at end of shift. Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages.

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• Assisted with drink pairing for new and existing menu items for all beverage areas.

• Enhanced bar reputation by developing signature cocktails and seasonal specials.

• Engaged guests with warm conversation, building bar loyalty and encouraging repeat business.

• Verified patron identification prior to serving alcohol and maintained compliance with all state and federal laws.

• Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions. Served food and alcoholic beverages in high-volume upscale establishment, upholding superior record of positive feedback.

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Third Rail Tavern

Chicago, Illinois February 2018 - May 2019

• Studied business administration requirements such as payroll, budgeting, and accounting. Contributed to business success through good relationship building with employees, customers, and outside vendors.

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• Reinforced company's culture of safety, exclusivity, and teamwork with regular team meetings. EDUCATION

Detected maintenance problems and team performance issues with regular inspections of work areas and equipment.

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• Managed tasks like liquor inventory and payment to vendors independently with sound business knowledge.

• Taught employees how to complete different types of tasks and excel in company's business environment. Supported business success through effective solutions in inventory management, resource allocation, and customer-relationship development.

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• Maximized employee performance with effective training and close mentoring.

• Managed daily workloads by organizing effective schedules and delegating tasks. The Trump Tower-Terrace/16

Trump International – Chicago, Illinois February 2016 - February 2017

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• Drove customer satisfaction, preparing expertly-crafted drinks and pouring beer and wine selections.

• Leveraged craft beer and cocktail knowledge to make informed recommendations.

• Assisted with drink pairing for new and existing menu items for all beverage areas.

• Maintained aesthetic bar appearance through continuous cleaning, organizing, and supply replenishment. Served food and alcoholic beverages in high-volume upscale establishment, upholding superior record of positive feedback.

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• Enhanced bar reputation by developing signature cocktails and seasonal specials.

• Ensured all liquor was properly secured before, during, and at end of shift.

• Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.

• Backed up servers by preparing cocktails for dining area guests.

• Complied consistently with strict sanitation standards for equipment, surfaces, and glassware.

• Diversified menus with seasonal drinks and appetizers.

• Increased the bar's profile by developing signature cocktails.

• Helped customers select optimal beer, wine, and liquor for different meals. Diploma

H.D. Jacobs High School Algonquin, Illinois June 2004 Western Illinois University Macomb, Illinois August 2004

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