Customer Service Program Management

MARCUS WATKINS

BALTIMORE, MD *****

443-***-**** ******.*********@*****.***

LEADERSHIP ADMINISTRATION PROBLEM SOLVING PROGRAM MANAGEMENT COMMUNICATION SKILLS RESULTS ORIENTED TROUBLESHOOTER

A dedicated and experienced professional offering 4 years of active-duty Air Force experience working in the Non-Destructive Maintenance Profession. Well-versed in all facets of maintenance, inspections, logistics, administration, workload prioritization, problem solving, system administration, personnel, and security management.

CERTIFICATIONS

Self Aid Buddy Care, CATM Training, Eddy Current, Computed Radiography, Weld certification using radiology, Traditional Radiology, Equipment Maintenance, Magnetic Particle, Liquid Penetrant Testing, Non-Destructive Testing

Training: Customer Service Training, NDT Training

Technical: Microsoft Windows, Microsoft Suite, Excel EXPERIENCE

HowMet Aerospace (Temp Agency)

NDT inspector

Winsted, Connecticut

June 2024- August 2024

● Inspecting aircraft engine blades and vaines

● Fluorescent penetrant inspection

Penn-Mar

Direct Support Professional

Freeland, Maryland

September 2023- June 2024

● Assisting with activities of daily living, such as bathing, grooming, toileting, and dressing.

● Medication Management: Administering medications according to prescribed schedules and documenting any changes or SKILLS

Ultrasonic Testing

Magnetic Particle Inspection

(MPI)

Liquid Penetrant Testing

(LPT)

Eddy Current Testing (ECT)

Interpretation and Analysis

Safety Procedures

Documentation and Reporting

Continuous Learner

LANGUAGES

English

reactions.

● Providing companionship, empathy, and encouragement to individuals, and helping them navigate social interactions and emotional challenges.

● Implementing individualized plans to help clients develop and enhance life skills, such as communication, socialization, and independence.

● Ensuring the safety and well-being of clients by monitoring their environment, identifying potential hazards, and implementing appropriate interventions.

● Facilitating participation in community activities, outings, and social events to promote inclusion and engagement.

● Behavior Management: Implementing behavior support plans, de-escalating challenging situations, and promoting positive coping strategies.

● Maintaining accurate and detailed records of client progress, behavior incidents, medical information, and other relevant documentation.

● Working collaboratively with other members of the support team, including healthcare professionals, therapists, and family members, to ensure holistic care and continuity of services.

● Serving as an advocate for clients’ rights, preferences, and needs within the community and healthcare systems.

Halls Security

Security Guard

Minot, North Dakota January 2022- January 2023

● Patrolling and monitoring activities on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure

● Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over

● Controlling the entrance and departure of employees, visitors and vehicles according to protocols

● Monitoring surveillance cameras to watch out for any disruptions or unlawful activities

● Providing detailed reports on daily activities and any incidents that may have occurred to management

● Testing security systems and, if needed, operating X-ray machines and metal detectors

● Using provided communication devices such as two-way radios in a clear and concise manner

● Performing CPR or first aid when needed

United States Air Force

Non-Destructive Inspection Journeyman

Minot AFB, North Dakota April 2017- December 2021

Performed engineering evaluation including defect analysis, non-destructive testing (NDT) methods

analysis, and inspection by utilizing six different test methods. Determined metallurgical information of

components according to alloy, temper, conductivity, and associated factors.

Progressed and documented experience with over 20 aircrafts in the bomber aircraft maintenance envi-

ronment.

Achieved repetitive movements, working from ground level to overhead.

Analyzed and interpreted non-destructive inspection test results and reported findings of defects to re-

pair center for further examination. Provided quality communication and information services in support

of the Group and Squadron.

Directed, supported, secured, and managed the day-to-day operations of network administration using

local procedures and regulatory guidelines, network documentation, technology acquisitions, budgeting

& staffing, and performance improvement.

Inspected aerospace weapon systems components and support equipment for structural integrity using

non-destructive inspection methods and perform scheduled fluid analysis to assess wear metal content

on engine lubricating oil and other fluids and recommends corrective action.

Established radiation areas for radiographic operations. Compute and monitor personal exposure areas

for radiographic operations, and monitor personnel exposure data.

Managed silver recovery functions. Handled and disposed of hazardous waste and materials.

KEY ACCOMPLISHMENTS

Performed over 100 non-destructive inspections on structures, components, and systems monthly.

Led/Trained Airmen to Operate, maintain, and inspect non-destructive equipment.

Skilled at detecting flaws such as cracks, delamination’s, voids, processing defects, and heat damage

using penetrant, eddy current, magnetic particle, radiographic, optical, and ultrasonic test equipment,

prolonging the life of aircrafts and reducing the cost of additional repair and maintenance.

Conducted operator maintenance and service inspections on 30 different pieces of shop equipment and

tools; improved processes by 30%. Ensured lock out and tag out procedures are accomplished prior to

maintenance on equipment.

EDUCATION

United States Air Force Military April 2017 – December 2021 Basic Training/Technical Training School

• Basic Military Training at Lackland Air Force Base, San Antonio, TX

• Technical Training School for Non-Destructive Inspection at NAS Pensacola, FL.

Parkville High School and Center For Math/Science

August 2013- June 2017

High School Diploma

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