Auto Damage Estimator, Sales, Logistics, Customer Service

Location:

Round Rock, TX

Posted:

November 15, 2024

Contact this candidate

Resume:

CARRIE WILCOXEN

PROFILE

Experienced auto damage adjuster, estimator, and customer service professional. Excellent reputation for resolving problems and improving customer satisfaction. Highly effective at providing phenomenal support as well as de-escalating situations with dissatisfied customers. Dedicated to maintaining positive customer relationships. Seeking to build upon my experience, in a new and challenging position, within a reputable company with room for advancement.

EXPERIENCE

COLLISION ESTIMATOR, GERBER COLLISION & GLASS; PFLUGERVILLE,TX 2023-PRESENT

• Examine damaged vehicles and assess cost of repair

• Discuss damage with customer to determine current and unrelated damage to write accurate estimate, while offering up sell for unrelated damage

• Write accurate estimates for repair cost and parts needed

• Works closely with technicians to ensure damage is being addressed properly and within guidelines per customer’s insurance

• Order parts for repair working with shop’s preferred vendors

• Inspect finished repair work to ensure quality

• Communicate with customers, insurance companies, and other repair shop staff

• Keep accurate records of repairs and parts used

• Keeps customer informed of progress and answers any questions about the process

• Experienced with USAA, State Farm, Liberty Mutual, Geico, Farmers, Travelers, and others

18233 Shallow Pool Drive Pflugerville, TX 78660 512-***-**** 18233 Shallow Pool Drive Pflugerville, TX 78660 512-***-**** **************@*****.*** AUTO DAMAGE ADJUSTER, GEICO INSURANCE COMPANY; AUSTIN,TX 2022-2023

• Inspect vehicle damage ranging from minor fender-benders to extensive damage caused by major accidents, hail, and other causes.

• Analyze repair practicability; follow through the repair process and provide resources necessary to salvage vehicle back to its before-accident state.

• Maintain outstanding customer service by communicating with customers throughout the entirety of the repair process to include delivery, effectively explaining various repair operations, company policies, and options in plain language to customers; keeping over 90% availability to any and all phone calls/inquiries to minimize customer inconvenience and exceed in excellent customer service.

• Negotiate with body shops and part suppliers to ensure most cost effective manner to repair customer's vehicle is used; issue payments and answer dealer/body shops inquiries concerning supplemental repair or claim questions.

• Assess vehicle damages and write estimates for repairable vehicles and follow up with repair shops and rental companies, while monitoring Enterprise Rental Car and Hertz agreements; extending and terminating in accordance with vehicle repair completion.

• Manage and conduct in excess of 150 vehicle inspections and customer interactions monthly.

• Adhere to procedures developed by the Inter-Industry Conference on Auto Collision Repair (ICAR) regarding vehicle repairs.

• Proficient use of estimating and repair management software, such as CCC; specifically CCC One and CCC Portal

MULTIMODAL SALES EXECUTIVE, NOLAN TRANSPORTATION GROUP; AUSTIN,TX 2022

• Prospect, research, and build rapport with potential new clients to build a mutually beneficial broker-shipper relationship

• Create loads, set appointments for customer freight, track and trace loads, problem solve issues, and resolve/communicate to provide superior customer service.

• Market, negotiate freight rtes, and sell transportation services to start-up and established businesses nationwide, as well as Canada and Mexico.

• Research high-traffic market areas nationwide; identify potential carriers; and determine capacity for customers’ logistics needs.

• Freight scheduling: Post loads daily to high-volume load boards to increase load visibility and opportunities to carriers, nationwide.

• Schedule and dispatch loads while ensuring compliance of Federal, State, and location regulations.

• Proficient use of transportation software such as TMS. 18233 Shallow Pool Drive Pflugerville, TX 78660 512-***-**** OFFICE MANAGER-CSR, GERBER COLLISION & GLASS; PFLUGERVILLE,TX 2021

• Responsible for maintaining accounts payable and accounts receivable for reputable auto body shop with 800k in sales/service per month.

• Ensure that all auto insurance vendors and policyholders are supported and assisted through the repair process, from start to finish, in a timely and professional manner.

• Manage all walk-in business, phone calls, written correspondence, and ensure all customer relationships are positively and effectively managed

• Responsible for all administrative support throughout the business office of collision shop.

• Provide exceptional customer service, effectively increasing likelihood of future recommendation for service with Gerber Collision.

OWNER-DESIGNER, A CHARMING CALAMITY; AUSTIN,TX

2012-2020

• Serious and passionate artist and designer, specializing in hand-made jewelry pieces and custom design.

• Always willing to accept a challenge in creating a custom made piece for my special order customers.

• Work with customers all over the USA via phone, internet, and email.

• Manage day-to-day operations of on-site boutique and online shop as well as art shows and various venues.

OWNER-CONSULTANT, THE LULA BOUTIQUE; PFLUGERVILLE, TX 2016-2019

• Start successful small business, that grew rapidly in the first few months of opening, by running the business efficiently using great responsibility and self-discipline to keep customers happy.

• Promote products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives.

• Provide one-on-one consultations with clients via zoom, Skype, or in-person at the boutique to determine and suggest pieces for sale.

• Select and order all sales display items and products to maintain ideal inventory to support client growth and kept accurate records of all sales, customers, and inventory.

• Demonstrate, at all times, patience and courtesy in any circumstances to maintain current clients while earning new client relationships. 18233 Shallow Pool Drive Pflugerville, TX 78660 512-***-**** SALES REPRESENTATIVE, MCI WORLD COMMUNICATIONS; STEUBENVILLE, OH 1998-2000

• Consistently exceed all sales quotas and received awards for performance results.

• Identify potential clients and followed up on leads from client contacts and office sources.

• Meet timelines and displayed superior inbound and outbound sales skills.

• Show the ability to respond promptly to customer needs and engage existing customers.

• Engage existing customer segment in order to up-sell individual accounts.

• Free up supervisor!s time by training peers and new hires. ADMINISTRATIVE ASSISTANT, PHYSICAL THERAPY ASSOCIATES; STEUBENVILLE, OH 1997-1998

• Ensure that office operations were running smoothly and efficiently.

• Update and file patient records.

• Verify patient insurance and handled patient and insurance correspondence.

• Schedule patient appointments.

• Type Plan of Care documentation for each patient’s medical file. ASSISTANT STORE MANAGER, UNI-MART CONVENIENCE STORE; BETHEL PARK, PA 1994-1995

• Ensure that high standards of customer service are consistently delivered in store.

• Establish and implement Action Plans to develop sales for each product category.

• Oversee stock counts and stock takes on a regular basis, investigating losses.

• Key holding responsibilities included opening and closing the store as well as emergency call-outs.

• Run and maintain store alone for 12 hour shifts, printing sales reports at shift’s end and completing all necessary paperwork to detail all profits in the all store departments. 18233 Shallow Pool Drive Pflugerville, TX 78660 512-***-**** EDUCATION

AVEDA ARTS AND SCIENCES INSTITUTE, AUSTIN, TX — ESTHIOLOGY, 2020 Graduated 750 hour skincare program to obtain state aesthetics license WEST VIRGINIA NORTHERN COMMUNITY COLLEGE, WEIRTON, WV, 1998-1999 Worked towards degree in Computers and Information Processing BETHEL PARK SENIOR HIGH SCHOOL, BETHEL PARK, PA, 1995 Diploma

REFERENCES

Scott Gaskill

Geico Auto Damage Supervisor

Austin, TX

512-***-****

********@*****.***

Rachel Estrada

Instructor

Aveda Arts and Sciences Institute, Austin

6001 Middle Fiskville Rd.

Austin, TX 78752

******.*******@*******.***