Customer Service Front End

Rochelle Gulley

**************@*****.***

562-***-**** (mobile)

Bakersfield, California

Summary

Seeking an entry-level position in an industry where I might best utilize my skills and education to achieve new levels of competence in a company rewarding hard work and enthusiasm with training and experience.

Experience

Front End Lead/ Supervisor

Retail Customer Service Specialist

Dicks Sporting Goods October 2018 - Present

Responsibility of training New Hires. Create the dynamics of the front end. Maintaining growth while expanding knowledge and adheres to the company goals.

RSA 2

AT&T Inc.

February 2014 - 2018• Hawthorne, California

Create employees schedules. Oversee the dynamics of the flow of customer to employee ratio. New employee training.

2 + years of skill building, product and its growth with technical knowledge experience, dedication to the company and its policies.

Sales Associate

Best Buy

October 2011 - December 2013 (2 years 2 months) • Naples, California

Activations, New Contracts with Sprint, Verizon, T-Mobile and At&t activation software. Scheduling appointments for Car radio and speaker installation as well as Water vessel audio. Customer Service Rep with assisting the Geek Squad with technical issues

Worked with Appliances creating and solving installation issues. Digital Imaging, Magnolia Home and Theater

Retail Merchandiser

Circuit City Stores West Coast Inc

January 2009 - May 2009 (4 months) • Long Beach, California

Farming, Tracking, Advertising,

Medical Biller

Imperial Labs Clinic

February 2007 - March 2009 (2 years 1 months) • Huntington Beach, California

Review and record medical eligibility. Updating and correcting diagnosis/cpt codes. Researched medical transcripts. Edited patient insurance policy. Posted payments.

Customer Service Representative

Circuit City Stores West Coast Inc

June 2008 - January 2009 (7 months) • Signal Hill, California

Customer Service

Education

Newbridge College

Vocational

Medical Billing

2006 - 2006

Professional Memberships/Awards

Employee of the Fiscal Quarter 2014

Employee with Top Tier Sales Oct 2015

Skills

Medical Billing (Intermediate)

Medical Collector (Expert)

Medical Front Office (Expert)

Medical Terminology (Expert)

Medical Manager Software (Intermediate)

Managed Care (Intermediate)

ICD-9 Coding/CPT coding (Expert)

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