Customer Service Representative

FELECIA JOHNSON

PH. 702-***-**** *****************@*****.***

Highly motivated, experienced worker with great interpersonal skills. Organized and energetic, seeking to utilize skills to provide excellent service.

SUMMARY OF QUALIFICATIONS

Customer Service

Active Listening

Problem-Solving Abilities

Complaint Handling

Critical Thinking

Call Center Experience

Microsoft Word, Excel, Office, etc.

Product Knowledge

Call Management

Live Chat Support

RELEVANT EXPERIENCE / WORK HISTORY

Customer Service Representative

Handled customer inquiries and suggestions courteously and professionally.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Answered constant flow of customer calls with minimal wait times.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Patient Care Advocate

Upheld confidentiality requirements and regulatory compliance guidelines.

Maintained confidentiality of patient data and condition to safeguard health information.

Coordinated charitable, government, and community resources for patients.

Resolved problems with communication and billing to foster seamless services.

Administrative Assistant

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

WORK HISTORY

Dailypay Remote Customer Service Rep 05/2022-05/2024

TTEC Remote Customer Service Rep 03/2022-05/2022

CVS Health Customer Service Representative 11/2020-09/2021

Fidelity National Home Warranty Resolution Advocate 06/2020-08/2020

Sutherland Global Services Member Support Agent 11/2018-08/2019

Alorica Patient Care Advocate 05/2016-11/2018

J.C Penny Company Customer Service Representative 11/2015-07/2016

Because We Care LLC Training Coordinator 05/2013-12/2014

CCSD Substitute Teacher 09/2008-12/2011

Silver State Mortgage Administrative Assistant/Collector 10/2005-02/2007

All About Home Care LLC Office Assistant/Personal Caregiver 05/2003-10/2005

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