Registered Nurse Customer Service
Resume:
ANNE GOLLAN RN.
******************@*****.***
Caring and compassionate Registered Nurse with a demonstrated clinical Maternal-Child Health background, excellent communication skills, and attention to detail. I am looking forward to becoming a member of a dynamic remote team.
Skills:
●Maternal Child Health
●Emergency Room and Women’s Health Telephone Triage.
Excellent Customer Service
●MS Office/Excel
●Critical Thinking
●Medicare/Medicaid
●Excellent Time Management
Quality Assurance
July 2022-Current. Part time-remote.
Women’s Health Remote Telephone Triage RN. Exclusively RN’s. Colorado Springs. CO.
Accurate and compassionate telephone triage care for women’s healthcare nationwide.
Answering and triaging patient calls as quickly and efficiently as possible
This was a break after leaving Alaska and finding remote triage employment, work from home.
AUGUST 2018-NOVEMBER 2021
Maternal Child Health Case Manager. Norton Sound Health Corporation, Nome, Alaska
Education and resources for Community Health Aides working in the Village Clinics.
Developed case management plans and established goals for patients in 16 remote villages.
Discussed treatment plans with providers and recommended actionable adjustments to improve care and resource utilization.
Became very proficient in Zoom calling and Telephonic interviewing with Providers, patients, and case management colleagues at Maternal Fetal Medicine and OBGYN.
Part-time Emergency Room Triage Telephonic call center RN.
Proficient with EHR, Microsoft Word, Excel, Teams, and Zoom.
APRIL 2017-AUGUST 2018
Registered Nurse OB/ Acute Care, NORTON SOUND HEALTH CORPORATION, NOME ALASKA
Developed and implemented care plans for Maternal- Newborn patients.
Care of patient triage, labor patients, and maternal newborn care and discharge planning in conjunction with Family Practice Providers.
Implementing care for Acute and Chronic care Medical and Psychiatric Patients as a care team member.
Managed patient flows for the Unit, handled admissions, and processed discharge paperwork and education.
Conducted accurate chart updates in the computer system.
JANUARY 2016- DECEMBER 2016
CONTRACT OB REGISTERED NURSE, SOUTH EAST ALASKA HEALTH CORPORATION, SITKA, ALASKA
Delivered evidence-based, cost-effective care to every patient based on extensive experience in OB care.
Delivered exceptional customer service to bolster strong relationships and build positive experiences.
Modified patient treatment plans as indicated by patient response and new Provider orders.
Worked with Hospital OB staff toward the goal of obtaining Baby Friendly Hospital Accreditation.
Mentored new and less experienced staff with the care of the maternal patient.
JULY 2001-NOVEMBER 2015
CONTRACT TRAVELLING OB REGISTERED NURSE
VARIOUS TRAVEL COMPANIES
Contract RN working a mix of Antepartum, LDRP, Labor- Delivery, and Post-Partum in various Hospital Systems Nationwide including YKHC in Bethel, Alaska.
PROFESSIONAL EDUCATION.
Hedis 101 Data Abstraction Course for licensed Nurses. Certificate of Completion December 2021.
Utilization Review. Certificate of Completion 5/30/2022
Remote Learning Services LLC. Taught by Marie Peppers LPN and Laura Reynolds BSN.RN.
IBCLC 2018-2022
Diploma of Nursing Toi Ohomai Technical Institute Rotorua New Zealand. February 1990 -November 1992. Graduated with a Comprehensive Diploma in Nursing.
Diploma of Midwifery Waikato Technical Institute graduated 1995.
Active Licenses.
Alaska NUR33632
Florida RN9579234 multistate
California 623136
Washington N261367008
Connecticut 202788
Oregon 10024610
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