Finance Manager Customer Service

Richard Davis

775-***-**** ***********@***.*** San Antonio, TX

Professional Summary

Automotive Finance Manager offering vast knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity. Skills

- Bilingual (Fluent in Spanish)

- Creditworthiness Determination

- Complaint Handling

- Application Review

- Terms Definition

- Customer relations

- Financial History Analysis

- Loan Processing Coordination

- Loan Feasibility Assessment

- Product Education

- Payment Schedule Computation

- Attention to Detail

- Credit History Review

- Loan File Review

- Client Interview

- Cash Handling

- Performance Assessment and

Improvement

- Customer Service

- Invoice Preparation

- Fraud Detection and Prevention

- Documentation and Record

Keeping

- Managing Sales Staff

Work History

Finance Manager

Lithia Reno Subaru November 2018 - Present

- Help customers choose protection packages for their vehicle by presenting all products and their benefits.

- Ensure financing for customers; by building professional relationships with lenders and working with them to get the best financing available for our customers.

- Submit deals to bank electronically using appropriate dealer system.

- Enter transactions accurately into ADP and bank approval systems. Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV and lender requirements.

- Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.

- Participate in store meetings including Sales Receivables, Save-a-Deal and Store Manager meetings.

- Interact with sales team and sales managers to ensure transactions are completed accurately and to the customer’s satisfaction.

- Follow-up with customers as courtesy reminder for purchased products requiring customer action.

- Assist Sales Team with customer engagement in the sales department during peak traffic times.

- Filled in for Sales Managers when needed.

- Maintain the highest average in Finance at a Top Five Subaru Dealer. Automotive Sales Representative

Lithia Reno Subaru August 2015 - November 2018

- Present vehicle attributes, model options, features, purchase and finance options and store policies and services to customers.

- Converted internet leads into appointment sales.

- Timely follow up and maintain strong relationships with previous and prospective customers.

- Track customers using store specific management system/s.

- Keep abreast of new products, features and accessories. Attend product and training courses.

- Average 400-500 store sales monthly at a Top Five Subaru Dealer in the country. Correctional Officer

Prison June 2006 - March 2015

- Under supervision as a sworn law enforcement officer, to provide the public, staff, and offenders protection by enforcing State and Federal laws and administrative regulations while supervising the conduct of offenders of a State correctional facility or camp.

Education & Achievements

High School Diploma

Reed High School Sparks, NV

Finance Manager Training Program

Lithia Motors October 2018

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