Office Manager Customer Service

Irma Baronian

Whittier, CA *****

626-***-**** *********@***.***

Professional Summary

Dedicated and efficient Office Manager with 15+ years of experience in office administration, financial management, and client relations. Expert in streamlining processes, optimizing office operations, and delivering exceptional customer service. Proficient in QuickBooks, with a strong background in accounts receivable and payable. Known for fostering a collaborative team environment and demonstrating unwavering attention to detail. A committed volunteer leader, recognized for significant community contributions.

Education

Bachelor of Science in Medical Technology

Minor: Business Administration

California State University, Los Angeles, CA September 1994

Professional Experience

Office Manager

Star Tire Center Inc., El Monte, CA 2008 – 2023

Financial Oversight: Managed accounts receivable and payable using QuickBooks, ensuring financial accuracy and timely reporting.

Operational Leadership: Directed and improved daily office functions, implementing new systems to enhance workflow and productivity.

Client Relations: Delivered superior customer service by managing phone inquiries, scheduling appointments, and promptly addressing client concerns.

Administrative Support: Prepared reports, managed office supplies inventory, and handled correspondence efficiently.

Team Coordination: Supervised office staff, conducted training sessions, and delegated tasks to ensure smooth operations.

Vendor Management: Negotiated contracts with suppliers and maintained strong relationships to ensure favorable terms and timely delivery of resources.

Data Management: Maintained and organized client records, ensuring information was up-to-date and securely stored.

Compliance & Procedures: Developed and enforced office policies, ensuring compliance with company standards and regulations.

Key Achievements:

Increased office efficiency through process improvements, leading to a more organized and client-friendly experience.

Maintained an impeccable track record of financial accuracy, contributing to the business’s sustained success.

Leadership & Community Engagement

President, PTA

Mesrobian Armenian School, Pico Rivera, CA 1999, 2001, 2006

Spearheaded large-scale school events and fundraising initiatives, boosting community involvement and school resources.

Secretary, PTA

Mesrobian Armenian School, Pico Rivera, CA 2003

Maintained comprehensive meeting records and facilitated clear communication between parents and school staff.

Treasurer, PTA

Mesrobian Armenian School, Pico Rivera, CA 2008

Managed budgets with precision, ensuring transparent and responsible financial stewardship.

Volunteer

Homenetmen Youth Organization, Montebello, CA 2005 – 2019

Organized and executed youth programs and fundraising events, enriching the community and engaging members effectively.

Skills & Competencies

Financial Management: Proficient in QuickBooks, accounts receivable and payable, budget management

Office Administration: Calendar management, scheduling, inventory control, document preparation, and filing

Customer Service: Strong interpersonal and communication skills, client satisfaction, and conflict resolution

Organizational Leadership: Training and supervising staff, team building, and event coordination

Technology: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), data entry, and office equipment management

Problem-Solving: Analytical thinking, troubleshooting issues, and developing efficient solutions

Time Management: Prioritizing tasks, meeting deadlines, and multitasking in a fast-paced environment

Attention to Detail: Accuracy in financial reporting, record-keeping, and quality control

References Available Upon Request

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