Customer Service Representative
Resume:
John Good
**-** **** ******, ****** Village, NY *1379
*********@*****.***
PROFESSIONAL SUMMARY:
A highly motivated and qualified customer service professional with over 20 years experience in a fast paced operational environment. I am committed and dedicated to providing quality service and am personable and professional under pressure.
SKILLS:
Strong client relations
Customer complaint resolution
Self disciplined and motivated
Excellent multi tasking, organization and project coordination skills
WORK HISTORY:
BALKAN PLUMBING, Brooklyn, NY
Customer Service Representative, March 2016 - April 2019
Manage and coordinate the entire process for all Home Serve drain cleaning services.
Responsibilities include:
Contacting Customer to review services required.
Handle all customer inquiries.
Resolve any customer complaints.
Assign and schedule technician to service location.
Follow up with technician to ensure repair sheets are completed correctly.
Create Invoices through Quick Books.
HARRIS WATER MAIN & SEWER, Brooklyn, NY
Customer Service Representative, 2006 – 2015
Manage and coordinate the process for all Sewer and Water main repair and new installations.
Visited Customer job site to provide estimates for services needed.
Create proposals and send to customer.
Once customer accepts the proposal, secure a deposit and a signed contract.
Ensure all paperwork is in order to facilitate job such as permits, engineer and/or architect plans.
Work with expeditors, Department of Buildings, Department of Transportation and Department of Environmental Protection to ensure all paperwork and inspections are in order to perform jobs.
Schedule daily jobs and confirm with customer.
BALKAN PLUMBING, Brooklyn, NY
Customer Service Representative, March 2000 – 2006
Manage and coordinate the process for all Sewer and Water main repair and new installations.
Visited Customer job site to provide estimates for services needed.
Create proposals and send to customer.
Once customer accepts the proposal, secure a deposit and a signed contract.
Ensure all paperwork is in order to facilitate job such as permits, engineer and/or architect plans.
Work with expeditors, Department of Buildings, Department of Transportation and Department of Environmental Protection to ensure all paperwork and inspections are in order to perform jobs.
Schedule daily jobs and confirm with customer.
COMPUTER SKILLS:
Proficient in Quick Books, Ever notes, Business Gmail
Contact this candidate