Customer Service Information Technology
Resume:
Bachelor Of Science:
Information Technology
FPT UNIVERSITY
Hoa Lac, Hanoi, Vietnam
English:
Native/ Bilingual
Vietnamese:
Professional
*********@*****.***
Savannah, GA 31405
Skills
• System Installations
• great teammate
• very good with my hands
• simplifying complex problems
• plugging and patching tires
• Troubleshooting and Resolution
• Deviation Correction
• Technical Assistance
• Diagnostic Skills
• valve stems replacement
Verbal and Written
Communication
•
• Troubleshooting and Diagnosis
Enterprise Resource Planning
(ERP) Software
•
• Routine Inspections
• Power Tools and Equipment
• Attention to Detail
• Problem-Solving
• Documentation and Reporting
• Customer Service
• Multitasking and Organization
• Equipment Maintenance
• Maintenance and Repair
• Relationship Building
Education And Training
• 4.05 GPA
Languages
A cheerful personality in the work environment, who is always ready to help the customers and my teammates, learn new skills and solve complex problems. Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. RimTyme Custom Wheels And Tires - Senior Technician Savannah, Georgia
06/2023 - Current
24 Hours Tire - Lead Tire Technician
Savannah, GA
06/2022 - 06/2023
Mavis Tire - Tire Technician
Savannah, Georgia
06/2021 - 05/2022
EMEKA OGBONNA
Summary
Experience
Assessed equipment malfunctions using technical skills, troubleshooting abilities and diagnostic knowledge.
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• Performed tire rotations, mounts and balancing on vehicles.
• Used tools, parts and equipment to maintain and repair customer tires.
• Diagnosed and repaired tire and rim issues.
• Inspected tires on customer vehicles to report mechanical defects.
• Collaborated with team members to fulfill sales and service requests.
• Cleaned and maintained tire service bays to keep work areas organized.
• Diagnosed and repaired tire and rim issues.
• Inflated tires to prescribed PSI to meet load requirements.
• Performed tire rotations, mounts and balancing on vehicles.
• Used tools, parts and equipment to maintain and repair customer tires. Delivered customer service by answering questions and explaining tire installation process.
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• Collaborated with team members to fulfill sales and service requests. Evaluated brake systems and installed or repaired pads and drums for optimal performance.
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Demonstrated knowledge of products and services to properly present warranties, promotions and advertisements.
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• Repaired and plugged vehicle tires to help customers avoid purchase of new tires. Hoan Kiem Ky Su - Software Developer Apprentice
Hanoi, Hà Nội
08/2017 - 11/2019
Changed and rotated tires for customers to provide safety and maximize customer service rankings.
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• Inspected tires on customer vehicles to report mechanical defects. Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
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• Identified and replaced worn tires and related components, optimizing safety.
• Performed tire rotations, mounts and balancing on vehicles.
• Inflated tires to prescribed PSI to meet load requirements.
• Cleaned and maintained tire service bays to keep work areas organized.
• Diagnosed and repaired tire and rim issues.
Participated in team-based project work, demonstrating ability to fill multiple roles.
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Collaborated effectively with team members while maintaining strong sense of individual responsibility.
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Produced supporting reports and documentation to help development team members complete project work.
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• Shadowed team engineers to learn new skills.
• Provided technical support to non-engineering team. Hobbies
• playing and watching Soccer
• Listening to music
• Writing music
• Playing and watching Basketball
• Brainstorming
• Relaxing
Contact this candidate