Application Engineer Desktop

Kent Andrews

****.*.*******@*****.*** 612-***-**** Andover, MN

SUMMARY

Seasoned tech professional with 17 years of experience, specializing in hardware installations, break/fix issues, and field tech support. Expert in customer service experience; adept at troubleshooting, maintenance, and safety inspections. Seeking to leverage comprehensive technical and collaborative skills as a Field Technical Specialist. WORK EXPERIENCE

ICU Medical (Contractor) Novasyte, LLC

Biomedical Technician 2023 - 2024

• Conducted regular maintenance and safety inspections on medical equipment, identifying and resolving functional issues to uphold compliance with industry standards.

• Diagnosed complex malfunctions in medical devices, collaborating with manufacturers' technical support to implement effective solutions.

• Performed precise repairs and component replacements on critical biomedical equipment, minimizing operational downtime.

Medtronic (Contractor) Artech

Desktop Engineer 2024 - Present

• Lead the migration of production machines to Windows 10, ensuring minimal customer downtime through effective upgrade strategies.

• Collaborate with various business units to develop and coordinate migration timelines.

• Troubleshoot hardware, software, and network issues, maintaining system functionality and performance. Optum Eden Prairie, MN (Remote)

Application Engineer 2007 - 2023

• Developed and maintained software applications to enhance healthcare provider, payer, and patient experiences, utilizing Wise, Admin Studio, and InstallShield.

• Collaborated with partners to integrate applications with existing healthcare systems, ensuring seamless data exchange and functionality.

• Executed comprehensive testing and debugging protocols to maintain software reliability, performance, and security.

EDUCATION

Southwestern Community College

Associate's Degree, Computer Science

Creston, IA

CERTIFICATIONS

A+ Certification, CompTIA

CNA, Novell

SKILLS

Technical Systems Engineering • Product Specifications & Solutions • Project Management • QA Testing & Validation

• Software & Hardware Integration • Troubleshooting • Regulatory Compliance • Data Privacy & Security • Clinical Understanding • Stakeholder Engagement • Collaborative Leadership • Team Training & Mentoring • Hardware Troubleshooting

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