Customer Service Forklift Operator

IBRAHIMA LY

Email address: *******@*****.***

Mobile: 301-***-****

CAREER OBJECTIVE: Seeking employment within Amtrack where I can expand my exceptional skills, positive attitude and contribute to a collaborative team environment to help ensure efficient operations.

SKILLS: Bilingual (French); Detail oriented; Time Management; forklift operator, Warehouse, retail, hospitality, inventory control, stocking, and high quality customer service; Heavy lifting, cleaning and maintaining retail space.

EDUCATION: LYCEE MBOUMBA COLLEGE - Dakar, Senegal: Studied French, Arabic WORK EXPERIENCE:

ALDI-Washington, DC Feb 2022 - Present

Stocker/Merchandiser

●Effectively communicate with the store manager when items are low or out of stock.

●Receive store merchandise and ensure the inventory is off loaded and stored accordingly per established safety procedures.

●Manage and maintain the condition of the warehouse area where goods are received and stored.

●Lift up to 50lbs of merchandise, stock products to shelves and rotate to ensure goods are readily available to customers for purchase.

●Review new product inventory and organize for consumer purchase.

●Execute merchandising planograms to create excellent merchandising displays.

●Train new employees on safety protocols when using pallet jack and other store equipment.

The Delegate Restaurant June 2022 - Nov 2022

Food Runner

●Provided stellar customer service in a fast paced environment to restaurant and hotel guests to guarantee a lavish dining experience.

●Familiarized daily menu and menu specials and swiftly respond to guest inquiries.

●Communicated guest orders including any special request food and allergy sensitivities.

●Quickly and accurately delivered food items from the hotel kitchen to restaurant and guest rooms.

●Maintained restaurant cleaniliness, cleared food and beverage areas to the health and safety of patrons and staff.

Target-Washington, DC June 2022 - Nov 2022

Customer Service/Stocker

●Cheerfully greeted guests with a warm welcome to inspire a rewarding shopping experience.

●Observed guests to deterimine if assistance was needed, gathered shopping inquiries and responded swiftly to meet guest desired needs.

●Well informed of merchandise, whereabouts and product inventory throughout the store and specific to the assigned department.

●Safely transferred and lifted products up to 50lbs, unloaded and stocked retail to shelves to ensure plentiful supply for purchase.

●Maintained interior of store for cleanliness and appropriateness, implementing safety protocols per store.

TRADER JOE’S-Washington, DC August 2018 - Nov 2021

Section Leader/Captain

●Provided quality customer service daily to ensure customers had a pleasant shopping experience.

●Responded to customer questions and inquiries regarding products and completed sales.

●Ordered merchandise daily and ensured accuracy of all products by verifying quality and number of products ordered.

●Received daily deliveries; loaded and unloaded products, reviewed and signed for inventory.

●Stocked products and completed inventory as required.

●Organized products into neat and clean visually pleasing displays.

FOGO DeCHAO-Washington, DC April 2017- May 2018

Dishwasher

●Cleaned and organized dishes and pots, kept the work area clean and free of safety hazards.

●Ensured all dishes, cutlery, and glasses were clean and ready to use in a high volume, quick paced restaurant. Worked with a team to guarantee the stations were prepared for the next day’s service.

Galoya, Senegal March 2012 – December 2016

Community Store Owner

●Responsible for all customer service and inventory control of merchandise. Buyer of merchandise, creator of merchandise displays as well as maintenance, stocking and employee supervision.

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