Technical Support Safety Compliance
Resume:
S C
Steven Collins
Professional Summary
Proactive Instrument Technician and Sales professional with extensive experience in troubleshooting, repair, and maintenance of instruments. Demonstrated success in improving production efficiency and providing technical support. Skilled in customer relationship management, safety compliance, and technical training, bringing comprehensive expertise to advance team success.
Instrument professional with strong foundation in troubleshooting, calibration, and maintenance of complex instrumentation systems. Adept at collaborating with teams, ensuring seamless operations and meeting organizational goals. Known for adaptability, reliability, and proactive approach to problem-solving. Skilled in technical diagnostics, process optimization, and safety compliance.
Work History
Noble - Instrument Technician / Sales
Lexington, KY
03/2023 - Current
Responsible for the sale and installation of 47 fresh on the market body scanners used at airports and borders.
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Increased production efficiency with diligent troubleshooting and repair of instrument malfunctions.
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Interpreted equipment manuals and schematics to determine corrective actions for repairs, calibrations, and installations.
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Provided technical support to team members during complex troubleshooting efforts, sharing expertise when necessary to resolve issues quickly and efficiently.
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Performed repair procedures on damaged instruments and sourced replacements from approved vendors.
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Conducted meetings with the FBI and US Border Patrol on how to use equipment efficiently.
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Conducted several trainings over equipment fresh on the market to the US government.
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Maintained relationships of 60-70 US government customers across the country.
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● Performed scheduled and planned installation and maintenance duties. ***********@*****.***
Richmond, KY 40475
Skills
● Instrumentation Troubleshooting
● Gas Detection Systems
● Installation and maintenance
● Inventory Management
● Sales quota familiarity
● Adaptable sales approach
● Customer Service
● Relationship Building and Maintaining
● Technology fluent
Ability to adapt fast to changes in the
workforce
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Education
08/2022
Eastern Kentucky University
Richmond, KY
Bachelor of Science: Biomedical Sciences
Dean's List [Spring '22, Fall '21, Spring
'21]
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Awarded best GPA in Phi Delta Theta
Fall 21 and Spring 22.
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● 3.9 Overall GPA
Extracurricular Activities: Philanthropy
events for Phi Delta Theta such as:
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Danimer Scientific - Microbiology Technician
Winchester, KY
12/2022 - 03/2023
Clay County Public Schools - Substitute Teacher, K-12 Manchester, KY
09/2022 - 01/2023
Clay County Discount Pharmacy - Pharmacy Technician Manchester, KY
03/2020 - 08/2020
Ensured safety compliance by maintaining accurate records of instrument inspections, repairs, and calibrations.
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Maintained a clean and organized work environment, adhering to best practices for laboratory safety and hygiene.
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Provided training and mentorship to new technicians, contributing to their professional growth and the overall success of the team.
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Improved lab safety by conducting regular equipment inspections and implementing updated protocols.
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● Observed high health and safety standards.
● Recorded, analyzed, and interpreted data.
Developed proficiency in numerous analytical software packages used for data analysis within the field of microbiology.
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Supported research projects by preparing microbiological samples, maintaining accurate records, and assisting with data analysis.
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Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
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Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
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Kept students on-task with proactive behavior modification and positive reinforcement strategies.
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Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
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● Mainly taught high school biology and chemistry classes. Answered incoming phone calls and addressed questions from customers and healthcare providers.
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● Stocked, labeled, and inventoried medication to keep accurate records. Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
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Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
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Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
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Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
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● Collected co-payments or full payments from customers. 05/2018
Clay County High School
Manchester, KY
High School Diploma
Greek sync, greek lip sync, regular
garbage pickups throughout campus,
karaoke fundraisers for various clubs,
hosted food banks outside of campus,
etc.
Elected social chair Fall '21 for Phi Delta
Theta.
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● Honor Roll 2014-2018
Completed AP course in Language Arts
, Physics, Chemistry, US History.
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● 4.0 GPA
● Ranked in Top 21% of class
Streamlined prescription processing with accurate data entry and verification of patient information.
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Interests
● Gym Workouts
● Playing Sports
● Hiking
● Music
● Volunteer Travel
● Cooking
References
Matthew Hall - Equipment Trainer at Noble, 859-***-**** Jon Terpening - VP of Training at Noble, 859-***-**** Jamie Mills - English professor at Eastern Kentucky University, 606-813- 1168.
David Watson - Advent Health Manchester, 606-***-**** Randy Craft - First National Bank of Manchester, 606-***-****. Ian Amole - Lead project manager at Noble, 410-***-****. Volunteer work
Co-host events with Advent and Grace Health.
Regular garbage pickups in Manchester, KY.
Volunteering at various booths at events held in Manchester.
Contact this candidate