Senior Network Engineer/ IT Director

RICHARD DOUGLAS

CCNP R&S/SECURITY - CCAI - MCP

https://www.linkedin.com/in/richdouglas1 Blackwood, NJ *********@*****.*** 856-***-**** IMPLEMENTATION MANAGER/NETWORK ENGINEER

STRATEGIC PLANNING & EXECUTION - NETWORK ENGINEERING - PROJECT MANAGEMENT Distinguished and highly analytical skilled technology professional with over 20 years of documented increased user experience and revenue growth through strategic planning, proper budget management, efficient staff training and process automation. Proficient in aligning end-user needs with long-term resolutions to complex IT and Networking challenges. Advanced knowledge in policies, procedures, standards, guidelines, best practices for mission critical systems and business continuity.

CORE COMPETENCIES

IT Strategy Development

ROI Analysis

Budget Development

Influential Negotiator

Process Improvement

Cost Containment

Change Management

Resource Management

Strategic Planning

SPECIAL PROJECTS

Team II Lead Cisco WLAN Technician, Global Citizen, Manhattan, NY – 2018 Cisco Curriculum Developer, NY, NY 10552 - 2019

Cisco Certified Academy Instructor, New York, NY 2015 – Present PROFESSIONAL EXPERIENCE

MOBILE TECH INNOVATIONS, TURNERSVILLE NJ 03/2024 - PRESENT SENIOR NETWORK ENGINEER/IT DIRECTOR

Designed the Cisco, AWS and Microsoft network infrastructure for mobile learning centers.

Created network security SOP’s and learning curriculums to provide a more secure and streamlined learning process.

Implemented asset and inventory tracking for employees and students.

Maintained Cisco, Microsoft and AWS network through PEN test, research, and software/hardware updates.

Managed three small teams comprising of remote desktop support using tools such as NinjaOne RMM, Network and structured cabling engineers.

AVTC GROUP - (NAVY), PHILADELPHIA, PA 06/2020 – 06/2021 SENIOR NETWORK SECURITY ENGINEER

Implemented Security Technical Implementation Guides (STIG) to maintain compliance and security on the network.

Troubleshooting EIGRP and static routes issues including neighbor adjacency and topology changes

Handled task related design, implementation, administration, and upgrade of network to most recent IOS baseline.

Tactfully identified improvement opportunities and making use of technology to deliver the highest customer value.

Oversaw various infrastructure design, implementation, upgrades and migration of Cisco and various network devices. TEAMLOGICIT, WHITE PLAINS, NY 01/2020 – 05/2020

SENIOR NETWORK ENGINEER/SYSTEMS ADMINISTRATOR

Implemented and managed 50 Windows Servers using remote management tools in VM environments for 200+ users, maintaining work continuity, ensuring scalability, data integrity and security though multi-factor authentication.

Automated daily remedial task using Python to automate workflow and reduce the number of new tickets by 30% within a 2-month period.

Installed and configured Sophos XG Firewalls, Dell SonicWall, Netgear, and Cisco Catalyst 2960/3760/3850 Switches. VERIZON, Branchburg, NJ

Senior Security Network Engineer 2019 –2020 (CONTRACT)

Lead projects for supporting network upgrades, and resolution of complex network troubleshooting including interaction with Maintenance Engineers and Vendors reducing rollback failover by 50%.

Migrated 100 Juniper to F5 Firewall, overseeing network builds from procurement to “In Service” using the lab developed network configurations I created from design models and templates.

Lead technical discussions and maintained milestones of cross functional resources within the Engineering and Application team which reduced project durations from 6 months to 4 months. RICHARD DOUGLAS, CCNP R&S, CCNA SECURITY, MCP

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R&M INNOVATIVE SOLUTIONS, Bronxville, NY

Senior Network Engineer 2019 (CONTRACT)

Provided tier 3 remote Support using Connect wise RMM for a MSP in a Microsoft and Cisco Environment comprising of 100 Cisco 37xx/38xx switches and 19xx/28xx routers.

Centralized command distribution, monitoring, backups, and upgrades through Cisco Prime, and Network Assist.

Wrote RFP’s, negotiated vendor contracts for migrations and integrations with no unscheduled downtime and delivered

$60,000 under budget.

Troubleshot L2/L3 connection, routing, and security issues involving BGP, EIGRP, OSPF, AAA, SNMP and DHCP protocols.

COSERVE GLOBAL SOLUTIONS, ALPHARETTA, GA 2018 (Contract) Lead Cisco Field Engineer

Led IT asset management for the VA hospital, deployed best practices for the life cycle of network equipment.

Provided root cause analysis and resolution for stacked switch boot issues, master-slave and IOS misconfigurations.

Managed and directed the IT support staff of 4 technicians remotely and on-site, in the Cisco migration project consisting of 700+ 3850 switches in 20 locations throughout the East Coast. R&M INNOVATIVE SOLUTIONS, Bronxville, NY 2017 –2018 (CONTRACT) Cisco Certified Academy Instructor / Network Engineer

Created and administered Cisco CCENT/CCNA/Security curriculum for non-profit technology academies that teaches individuals the skills needed to be competitive in the workforce.

Conducted weekly team and 1:1 meetings to take a pulse of the IT departments progress, to create a summary report for all stakeholders.

Formulated a classroom design that successfully engages students in a “real world” environment using both a live and virtual classroom environment.

Implemented partnerships with Microsoft, Facebook, and Panasonic to host events for the youths in the community 3 months out the year.

NST, NEW YORK, NY 2016 – 2017(CONTRACT)

Systems Administrator / Network Engineer

Participated with the implementation of Office 365, G-Suite, Exchange and Azure Active Directory for single sign-on authentication, authorization, and Azure Role-based Access Control (RBAC) for 600+ users.

Recognized for initiating and configuring VPN’s on Dell Sonic Wall that allowed remote centralized single sign-on, profile and data management for 50+ Tall Bridge satellite offices in the Tri-State NY, NJ, and Connecticut area.

Managed Dell/Cisco/HP Routers/Switches, ADUC/Group Policy/DNS/DHCP, Cyber/Network Security, Backup recovery, Windows Server 2008/2012, VMware for an MSP with 2000+ seats. ADDITIONAL IT WORK EXPERIENCE FROM 1996 - 2018

IT Curriculum Developer at Cisco 2018, as Cisco Instructor at Netcom Learning 2018, as IT Director at Veteran Ratings Consultants from 2013 to 2016, as IT Manager at Llessur Logistics LLC from 2010 to 2013, as Desktop Support Supervisor at RNC Homes from 2002 to 2010, as Desktop Support at JP Morgan Chase from 2001 to 2002, & AT&T from 1996 to 2001 EDUCATION & PROFESSIONAL DEVELOPMENT

Seton Hall University South Orange, NJ, Expected 8/2021 Master of Business Administration in IT Management DeVry University Paramus, NJ, 2017

Bachelor of Science in Network & Communications Management, Magna Cum Laude IT CERTIFICATIONS

CCNP Routing & Switching/CCNP Security – Certification CCAI Certified Cisco Academy Instructor – Certification MCP – Certification CompTIA IT Operations/A+/Network+ Specialist CIOS TECHNICAL SKILLS

RICHARD DOUGLAS, CCNP R&S, CCNA SECURITY, MCP

Page 2 • Career Progression (Cont.)

Cisco/Dell - Switches and Routers, Microsoft Windows Server Administration, Microsoft 365 Administration, Troubleshooting, Documentation, Technical Training, Network Configuration, Cloud, Hybrid and Onsite Network Storage and Backup, Security, Firewall, Automation, VMware Virtualization, and VPN Technologies

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