It Infrastructure Operations Manager

Yuriy Fiderfish

Frisco, TX Phone: 917-***-**** Email: **********@*****.***

LinkedIn: www.linkedin.com/in/yfiderfish

Progressive experience from hands-on technical roles to cross-functional leadership in IT operations. Expertise in security, stability, and availability. Skilled in building scalable infrastructure systems and high-performing teams. Proven track record on a strategic and execution level.

EXPERIENCE:

Camelot Strategic Marketing and Media

LAN Administrator / IT Infrastructure Manager 01/2021 - Present

● Developed and executed a comprehensive IT security plan, achieving full compliance with industry regulations and reducing cybersecurity incidents by 10% within the first year.

● Administered infrastructure, including file/print servers, Active Directory, VMware ESXi, firewalls, and Cisco routers.

● Implemented a centralized logging and monitoring system, enabling real-time detection and response to security threats.

● Established a proactive maintenance schedule for critical IT infrastructure components, reducing system failures by 25% and extending the lifespan of equipment.

● Hands-on management of corporate headquarters' IT infrastructure and projects. Travel Leaders Group

EUC Manager / Systems Operations Manager 06/2016 - 08/2020

● Managed a team of twelve support engineers across multiple time zones, mentoring and coaching team members.

● Oversaw systems and support for US and International offices, ensuring seamless operations and compliance with SLAs.

● Led the adoption of DevOps practices, resulting in a 30% increase in deployment frequency and a 20% reduction in time-to-market for new services.

● Researched and recommended the acquisition of new technologies, leading to standardized tools and improved efficiency.

Capital Market Services\ Visual Trading Systems

System Administrator/System Operations Manager 01/2009 - 08/2016

● Directed IT infrastructure management for corporate headquarters, overseeing all projects and achieving a 10% improvement in project completion time.

● Managed a team of 20 engineers, resulting in increased customer satisfaction ratings and decreased support ticket resolution time.

● Successfully managed the migration of IT systems to cloud platforms AWS and Azure, reducing infrastructure costs by 25% while improving scalability and performance.

● Mentored and coached team members to enhance technical skills and foster professional growth.

EDUCATION AND CERTIFICATIONS:

● Microsoft Certified Systems Engineer (MCSE) on Windows NT 4.0

● AWS Practitioner Course

● Azure Administrator Course

● ITIL v1 and v4 Course

● Network Engineering and Data Communication, THE CHUBB INSTITUTE

● Computer Science, COLLEGE OF MOUNT ST. VINCENT

TECHNICAL SKILLS:

● Network Infrastructure Management

● Cloud Platforms (AWS, Azure)

● IT Security & Compliance

● Disaster Recovery Planning

● Network Monitoring & Performance Optimization

● Incident, Problem, and Change Management (ITIL)

● Cybersecurity Tools and Practices

● Data Protection and Privacy Practices

● Network Access Control (NAC) Solutions

● IT Systems Integration

● IT Project Management

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