Data Entry Customer Service
Resume:
Chardae Whalen
California MD,20619`
***************@*****.***
Background
Motivating college students pursuing a degree in Criminal Justice. I am passionate about understanding the law and providing those with the adequate resources that are needed and supporting my community.
Key Skills: Data Entry, Leadership, Customer Service, Verbal and Written Communication, Critical Thinking and Decision Making, Microsoft Office, Case Search, Prolaw, MDEC, Google Chrome.
Education
College of Southern Maryland (CSM) Associate of Criminal Justice-Forensic Psychology September 2017- December 2021
Leonardtown, MD
Great Mills High School
August 2013- August 2017
Great Mills, MD
Relevant Coursework: Introduction to Criminal Justice, Juvenile Delinquency, Introduction to Sociology, Basic Principles of Speech Communication, Criminal Law, Forensic Science, Introduction Criminal Investigation
Work Experience
Volunteer
May 2021
Sleep in Heavenly Peace Lexington Park, MD
● Built furniture for less fortunate
● Used different tools to build furniture
● Delivered items to client’s homes
● Listened to client’s personal stories and communicated with other volunteers
● We provided customer service in person
● Assisted clients with information for home information.
● Interview with clients
Demo Specialist
June 2017- November 2018
BJs Wholesales Club California, MD
● Data Entry
● Prepped and Cooked food for customers
● Communicated with customers about different food products
● Educated customers on the food product
● Met sales goal
● Safety Captain by Leading the team with safety procedures for food handling and supervising the team while the manager was on travel.
● Interview customers about what sample they like or didn’t like. General Merchandise
October 2018- Present
Target California, MD
● Provide customer service
● Data entry
● Greet customers by phone and in person to provide merchandise and information
● Perform financial transactions for customer purchases using digital Point of Sales system
● Consolidate products in apparel and accessories
● Restock shelves and order new merchandise
Intern Intake Specialist
April 2018- September 2019
Public Defender Office Leonardtown, MD
● Greeted clients by phone and in person and took detailed messages for the attorneys.
● Data Entry
● Filed motions in MDEC
● Opened and created District, Juvenile and Circuit cases in Prolaw
● Provided clients with assigned attorney information
● Interviewed clients applying for a public defender
● Completed day to day tasks for attorneys and picked up court documents from the courthouse
● Provided attorneys with proper client’s documentation
● Prepared court documents for attorneys
● Scheduled appointments for attorneys
● Sorted incoming office mail
● Back up to the receptionist
● Downloaded discovery from the state attorneys’ email and saved it to the discovery folder for the attorneys to retrieve for court.
● Assisted Deputy Public Defender with filing out expungement forms for clients
● Pulled motor vehicle driving records for attorneys
● Typed and mailed attorney letters to clients
● Interviewed clients at the jail
Intake Specialist II
October 16, 2022-September 2024
● Greeted clients by phone and in person and took detailed messages for the attorneys.
● Data Entry
● Filed motions in MDEC
● Opened and created District, Juvenile and Circuit cases in Prolaw
● Provided clients with assigned attorney information
● Interviewed clients applying for a public defender
● Completed day to day tasks for attorneys and picked up court documents from the courthouse
● Provided attorneys with proper client’s documentation
● Prepared court documents for attorneys
● Scheduled appointments for attorneys
● Sorted incoming office mail
● Back up to the receptionist
● Downloaded discovery from the state attorneys’ email and saved it to the discovery folder for the attorneys to retrieve for court.
● Assisted Deputy Public Defender with filling out expungement forms for clients
● Pulled motor vehicle driving records for attorneys
● Typed and mailed attorney letters to clients
● Interviewed clients at the jail
● working with microsoft word and excel
● Going to the jail and getting the clients information for the applications.
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