Office Assistant Customer Service
Resume:
Deirdre Ware
Geneva, NY *****
*********@*****.***
Professional Summary
Dedicated office support professional with diverse industry experience. Maintains professional demeanor and expertly completes assigned tasks with focus and quality. Dependable and quick-learning team player with effective communication and organizational skills.
Skills
Time Management
Strong Work Ethic
Confidentiality
Prioritization & Multitasking
Attention to Detail
Customer Service
Work History
Freedom Care – Hyde Park, NY
Personal Care Aide 7/2019 – 5/2024
●Scheduled daily and weekly care hours for client caseload.
●Recorded vital signs including pulse, blood pressure, and respiration, to assess and document client condition.
●Scheduled and transported client to and from medical appointments with safety and efficiency.
●Collaborated with healthcare professionals to develop individualized care plans addressing client’s specific needs.
●Planned, prepared, and served meals according to prescribed diets.
●Handled confidential and sensitive situations in a professional and compassionate manner.
●Provided patient-focused care to cultivate quality of life.
●Facilitated a clean environment by changing and laundering sheets and other linens.
●Supported daily hygiene needs of client by assisting with bathing, dressing, dental care, and personal grooming.
●Engaged client in meaningful socialization and community integration while providing personal care assistance.
Finger Lakes EMS – Geneva, NY
Office Assistant 2/2017 – 12/2018
●Collaborated with other administrative staff members to ensure coordination of office functions.
●Maintained and organized inventory system of office supplies, always ensuring adequate stock levels.
●Provided clerical support to company employees by copying, faxing, and filing documents.
Finger Lakes Community College – Geneva, NY
Office Assistant 2/2015 – 2/2017
●Answered and responded to incoming calls while recording messages for distribution to appropriate office staff.
●Assisted incoming students with computer applications for school loans and signing up for classes.
●Assisted with event coordination.
●Maintained professional and welcoming environment for students, contributing to an overall positive experience.
Delphi Drug & Alcohol Council – Rochester, NY
Administrative Assistant 1/2002 – 2/2015
●Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
●Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
●Scheduled office meetings and client appointments for staff.
●Maintained statistical data for state and office databases.
●Tracked client admissions and discharges for monthly statistical reports.
●Processed referrals to and from hospitals and treatment facilities.
Education
Finger Lakes Community College – Canandaigua, NY
Associates of Liberal Arts
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