Customer Service Human Resources

Juana Farida Patrocinio

Phone: 614-***-**** /email: ***************@*****.***

Customer Service Professional

CAREER SUMMARY

Skilled Customer Service professional with many years’ experience in the retail industry. Knowledgeable in all facets of store level service to corporate operations. Skilled in:

Customer Service Logistics Operations Retail Sales Management Human Resources Recruiting Hiring Training Merchandising Receiving

WORK HISTORY

Packing/Shipping Warehouse Associate: April 2019- Jun 2020

Packing/Shipping Warehouse LEAD Department: April 2019- DIC 2024

Zulily: Lockbourne, Oh

Zulily: Lockbourne, Oh

Prepare good for shipment

Pack them following a specific set of instructions

Verify if items pulled out of package are correct

Support my managers in anything they need (up stocking cleaning and organizing)

Packing/Shipping/ Pick Ware House LEAD Department: June 2020- DIC 2024

Zulily: Lockbourne, Oh

As a Shipping Lead, responsibilities included;

managing and coordinate the shipping process

handling shipment Pick up, and ensuring compliance with safety standards

Loading Trucks

Prepare BOls

Leading the Pack DEP responsibilities:

Efficiently controlling productivity/ quality through direct supervision of the Packers team members

Supervises and trained new Packers

Ensures safety standard are follow as company polices

Operations and Training Manager: 2009-2016

Old Navy: Miami, Florida

●Controlled department expenses, resulting in cost savings.

●Helped to determine staffing needs and assist with recruitment.

●Edited staff schedules based on daily tasks/needs.

●Handled opening and closing procedures.

Customer Service Supervisor: 2007-2009

Old Navy: Miami, Florida

●Responsible for managing and directing between 20-40 customer service professionals.

●Handled escalated customer situations in a professional manner.

●Provided training for all store associates, register training, sales floor, and fitting room

●Motivated staff to encourage meeting and exceeding sales goals and credit cards.

Logistics Supervisor: 2002-2007

Old Navy: Miami, Florida

●Directed the workflow for between 8-12 associates on a daily basis.

●Responsible for receiving and downloading shipments.

●Provided training, disciple and supervision for employees.

●Processed all merchandise and met Units Per Hour (UPH) goals.

EDUCATION

Coursework completed towards a degree in Business Administration

University of Dominican Republic: Santo Domingo, Dominican Republic

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