Customer Service Quality Control
Resume:
Jennifer Bridge
Patient Advocate, Financial Counselor, Insurance Specialist, Quality, People that care. Stillwater, MN 55082
************@*****.***
Experienced professional with proven success in providing superior customer service experience to internal and external clients while demonstrating the ability to work effectively in a fast-paced work environment also able to work independently.
Authorized to work in the US for any employer
Work Experience
Production Worker
Andersen Corporation - Bayport, MN
2021 to Present
Production, Assembly, Quality work as a team player. Lock Out Tag Out, My job requires many rolls. Production Operator
GaMra Composites - Hudson, WI
2018 to 2021
Warehouse, forklift,Production, Assembly. Some Extrusion. Quality Control Inspector
Loparex - Hammond, WI
2014 to 2017
Paper company. Job included quality inspections, trouble shooting and improvements to our overall quality with daily check in meetings.
Counselor
Osceola Medical Center - Osceola, WI
2013 to 2017
Responsible for work on behalf of patients to address their financial concerns and help them obtain needed financial information and services. Duties include frequent patient contact via phone and face-to- face, assisting patients with financial intake and helping patients through the fiscal process throughout their span of care at OMC.
Specialist
Apria - Little Canada, MN
2010 to 2013
Was responsible for selling and servicing Apria products and services at their assigned hospitals and medical groups. This includes generating clinical demand, facilitating discharge of patients from Acute Care settings, providing education on usage of therapeutic equipment for NPWT, Enteral Nutrition, and NIV to patient and caregivers, procuring required paperwork for billing and coordinating logistics of equipment for home delivery with patient and branch staff. Works with the Branch Managers to develop and execute specific strategies and tactics to achieve sales (quarterly quota), customer satisfaction and profitability goals. Specialist
Fairview - Minneapolis, MN
2005 to 2011
Billing Specialist, Patient Advocate handling Insurance companies on behalf of our patients, Financial Counselor helping people with outstanding balances, Providing outside resources for families. Specialist
Empi Durable medical - Shoreview, MN
2003 to 2005
corrected
claims and appeals to insurance companies. Reviewed patient account aging on a monthly basis. EMPI, Shoreview, MN 2003-2005
Durable Equipment Specialist
Obtained and maintained meticulous records as regards the billing of such sales to the appropriate insurance companies. Professionally interacted with doctor's office staff members. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations.
Additional Experience:
SPECIALIST
THERAPY - Stillwater, MN
2001 to 2003
Schedule appointments, Go over insurance, Help Patients Navigate their health and mind. Make needed appointments for other health services and mobility. ASSISTANT
REQUEST - Stillwater, MN
1994 to 2001
EXCELLENT REFERENCE AVAILABLE UPON REQUEST
Skills
• AUDITS (Less than 1 year)
• EPIC (2 years)
• EXCEL (7 years)
• IDX (3 years)
• OUTLOOK (3 years)
• Medical Office Experience (10+ years)
• Medical Scheduling (10+ years)
• Insurance Verification (10+ years)
• Medical Records (3 years)
• Quality Inspection (3 years)
• Quality Control (3 years)
• Medical Billing (3 years)
• Manufacturing (7 years)
• Quality Assurance (1 year)
• HIPAA (10+ years)
• EMR Systems (3 years)
• Laboratory Experience (2 years)
• Patient Care (10+ years)
• Clerical Experience (10+ years)
• Assembly (7 years)
• Accounting (1 year)
• Medical Terminology (7 years)
• Quality assurance
Certifications and Licenses
Forklift Certification
March 2019 to August 2021
Additional Information
Highlights of Qualifications
n Over 28 years of widespread experience as in Health Care, Financial and Patient Care. n Proficient in Microsoft Word, Excel, Outlook, Procomm, IDX, Flowcast, EPIC, CPSI, and ACIS n Implemented, supported, and managed practices for assuring that products and processes adhere to specifications and standards and internal quality audits.
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