Customer Service Representative
Resume:
Gail L. Brooks
Stone Mountain, GA 30088
*************@*****.***
Skills
I have a Business Administration degree from Georgia State University as well as extensive experience in Business Administration via customer service office and technological support. I have over twenty years of experience with Microsoft Office software, as well Microsoft Teams, Workday and N.I.C.E with Remote Desktop and Microsoft Outlook. I am also experienced with AS 400 and Oracle.
Experience
01/2022-5/2023 TruGreen Remote Permanent Position ● Answered constant flow of customer calls with minimal wait times. ● Answered customer telephone calls promptly to avoid on-hold wait times.
● Responded to customer requests for products, services and company information.
● Exhibited professionalism when dealing with clients and ed caller accounts to determine benefits, identify service needs and resolve issues
with lawn care services that were provided and scheduled technician visits to treat properties via aeration and seeding and horticultural services.
01/21-2/2022 Randstad. Coca Cola. Remote Contract Position.
● Provided primary customer support to internal and external customers.
● Used company troubleshooting resolution to evaluate technical problems and find appropriate solutions.
● Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
● Answered constant flow of customer calls with minimal wait times. ● Answered customer telephone calls promptly to avoid on-hold wait times.
● Responded to customer requests for products, services and company information.
● Communicated with vendors regarding backorder
availability, future inventory and special orders.
● Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
● Delivered prompt service to prioritize customer needs.
● Increased efficiency and team productivity by promoting operational best practices.
• Over 100 calls per day
11/2018 - 7/2020
Securitas USA, Brookhaven, GA - Receptionist Customer Service Representative
● Greetings to clients, answered multi-line systems, organized meeting agendas. ● Updated reports, managerial contacts via FEDEX, UPS organizations.
● Organized travel and conference meetings weekly. 9/2016-3/2017
UPS/CorTech, Atlanta - Administrative Assistant II/Human Resources
● Instructed orientations for seasonal employees, reviewed UPS policies and procedures.
● Maintained employee files and modules and procedures for review from supervisors as well as management review. 11/2012 -6/2015
DeKalb County Public Safety, Tucker, GA - Central Records Clerk
● Assisted customers with ready availability of
incident and accident reports.
● Faxed incident and accident reports to various law enforcement agencies.
● NCIC certified.
7/2011-7/2012(Contract Position)
Wells Fargo /Apex Systems -Customer Service Representative • Processed clients accounts via debits and credits conversion accounts to new systems
• Processed payments via payroll, debits and credits to the new Automated Clearing House.
• Answered client inquiries via email or phone access. 6/2005-8/2009
First National Bank of Omaha, Atlanta, GA-Customer Service Representative
● Provided inquiry resolution to customers via
online, inbound and outbound calls .
● Updated accounts though interest rate adjustments. ● Processed account receivables through Microsoft Office Suite and Western Union software
● FDCPA guidelines used.
8/2002-8/2005
Risk Management Alternatives Inc, Doraville, GA -Customer Service Representative
● Worked as an Accounts Receivables clerk, inbound and outbound calls on switchboard .
● Online communication via email,to process utility, auto, and medical receivable accounts.
●Microsoft Office Suite, AS400, FASTDATA, FDR,
ORACLE, AS400 software used.
3/1999-8/2002
Fidelity National Bank, Atlanta, GA-Customer Service Representative
● Processed auto loan accounts as an Accounts Receivables clerk. ● Microsoft Office Suite, AS400, FASTDATA, ORACLE, PeopleSoft software used.
● FDCPA regulation guidelines used.
5/1995-5/1999
Sears Roebuck and Company, Tucker, GA-Customer
Service Representative
● Processed payments for customers on credit card accounts ● Answered customer inquiries via switchboard communication Education
May 2010 - May 2014
Georgia State University, Atlanta, GA - B.S. Business Administration
Contact this candidate